Frequently Asked Questions

  1. What is the Neptune Society?
  2. How do the Neptune Society's charges compare with conventional funeral and burial pricing?
  3. Aside from cremation, do you offer other services?
  4. Can Neptune Society assist me in securing Social Security benefits?
  5. I am a Veteran, what kind of benefits do I have?
  6. What are the advantages of paying in advance with the Neptune Society?
  7. If I choose to purchase the Neptune plan, does that mean my loved ones can’t have a memorial service?
  8. What happens if I die while visiting my kids away from home?
  9. How can I be sure that my expressed instructions concerning disposition will be followed?
  10. If I have a will that states I want cremation, won't that tell my family my wishes?
  11. What choices do I have for the disposition of my ashes?
  12. How long will it take to get the death certificate and what will it cost?
  13. How popular is cremation?
  14. Can I purchase a plan for someone other than myself?
  15. What happens to the funds I pay in advance for the simple cremation plan?

1. What is the Neptune Society?

The Neptune Society, Inc., through its wholly-owned subsidiary, Neptune Management Corp., owns the right to provide cremation services under the tradename and service mark "Neptune Society" in the 49 states outside of California, and in Los Angeles, Ventura, Santa Barbara and San Luis Obispo Counties within the State of California.  The Neptune Society, Inc., and its predecessor companies, have been providing cremation services for more than 30 years.  The Neptune Society, Inc. is not affiliated with other Neptune Societies in the State of California that provide cremation services outside of the Counties of Los Angeles, Ventura, Santa Barbara and San Luis Obispo.  In those California counties where we do not own the right to use the name Neptune Society in connection with our services, we provide our services through an affiliated company, Trident Society®.  In some states, applicable laws require us to use names other than Neptune Society.  In Oregon, we provide our services as "Neptune Cremation Service". 

2. How do the Neptune Society's charges compare with conventional funeral and burial pricing?

Costs are significantly lower when compared to conventional funerals and burials. Typical funeral and burial, including embalming, casket, viewing, formal services and cemetery costs, can easily amount to thousands of dollars. The national average funeral costs over $5,000 which doesn’t include cemetery costs such as a plot or niche, marker, engraving, and a liner or vault.

3. Aside from cremation, do you offer other services?

Yes. Most of the Neptune Society offices can provide additional services such as arranging private memorial services, chapel and graveside services and formal at-sea services at an additional cost. Memorial services may also be arranged at other locations suitable to the family's needs. 

4. Can Neptune Society assist me in securing Social Security benefits?

Yes, at no additional cost the Neptune Society will complete and submit the required form to the Social Security Administration.

5. I am a Veteran, what kind of benefits do I have?

Many veteran cemeteries offer beautiful plots in the ground or in a mausoleum. United States Veterans and their spouses are allowed to be buried or have their ashes interred in any veteran cemetery with available space. The government runs these programs and benefits can change anytime. Upon a Veteran’s death, the Neptune Society can check on benefits and help the surviving family apply.

6. What are the advantages of paying in advance with the Neptune Society?

Advanced payment fixes the cost of the Neptune Society Plan, thereby avoiding future price increases. It provides protection and security for your family and creates peace of mind that all the important details have been arranged in advance according to your exact wishes. In addition, the Neptune Society advanced payment plan is 100% transferable to another affiliated Neptune Society location. Pre-payment also may be an exempt asset when qualifying for nursing home insurance.

7. If I choose to purchase the Neptune plan, does that mean my loved ones can’t have a memorial service?

Your family can still have a memorial, it is important for survivors to have closure by celebrating your life. Having our plan allows us to step in to care for the necessary cremation arrangements. This gives your loved ones the opportunity to prepare the celebration of your life at their home, community center, place of worship, or a meaningful spot to them...with no pressure!

8. What happens if I die while visiting my kids away from home?

The Neptune Society offers travel protection that acts as a personal representative, and for no additional costs, will deal with circumstances of death away from home.  Call your local office for details on this plan and how to enroll today.

 

9. How can I be sure that my expressed instructions concerning disposition will be followed?

In most locations, your signature on the Neptune Society application, which is permanently filed in our office, serves as an assurance that your specific instructions will be followed. We also recommend that you advise your immediate family of your arrangements and include the arrangements in a will.

10. If I have a will that states I want cremation, won't that tell my family my wishes?

In many instances a will is not read until the process of final arrangements have already taken place.  Paying for your cremation in advance, advising your immediate family of these arrangements, and carrying the Neptune Society card in your wallet will give you peace of mind that your specific instructions will be followed.

11. What choices do I have for the disposition of my ashes?

There are many options. You may choose to have the Neptune Society scatter them at sea for no extra charge or have them returned to your family, be interred in a cemetery, scattered by your survivors in a place special to you, and the list goes on.

12. How long will it take to get the death certificate and what will it cost?

The Neptune Society has little, if any, control over the length of time necessary to obtain the death certificate.  The Neptune Society will complete the form needed for a death certificate with information provided by the family. We will then deliver the certificate to the physician and medical examiner for the official cause of death and the required legal signatures.  Sometimes autopsies and medical records may delay these signatures.
 
The cost of a death certificate is a charge regulated by the state and can vary from each state and county. 

13. How popular is cremation?

The national average of cremation has risen from 6% in 1973 to over 28% in 2002, and is predicted to reach close to 35% by 2010, and close to 43% by 2025*. This change is reflected in all aspects of the news media, popular books, ecology seminars, legislative enactments, sermons, and other expressions of growing interest in simple and dignified disposition at an economical cost. Indeed, the Neptune Society’s solid growth is the ultimate reflection of this trend.

*Source: “Cremation Association of North America, 2002 Annual Report.”

14. Can I purchase a plan for someone other than myself?

Yes, in most states a Durable Power of Attorney may allow you to purchase for someone other than yourself and may allow one spouse to purchase for the other.

15. What happens to the funds I pay in advance for the simple cremation plan?

The Neptune Society maintains state-regulated trust funds on an individual state basis.  These trusts are used to provide funds for the actual service that is done in the future.  The investments are extremely conservative in nature and include whole life insurance guarantees wherever possible.  All sales provide for a 30-day free look.  This is 10 times the days mandated by the Federal Truth in Lending Act!  Our goal is simple: provide the best services to families at a reasonable price.
 


Printable Page
Employment Opportunities | Terms and Conditions | Privacy Policy