Thank you so very much for the notification that a Teddy Bear has been named and donated in the memory of Charles W. & donated to a child in need of comfort. Chuck would be pleased since he loved children, teddy bears, & clowns - perhaps because he was all of them!
My sincerest thanks to you and The Neptune Society employees for your generosity. We are so grateful to compassionate people like you as we help families recover and get back to their lives. Together, we truly are making a difference.
Your kindness and sympathy are more deeply appreciated than any words of thanks can ever express.
I want to thank you for your caring and your professionalism. The Neptune Society made a very bad time in my life a little easier.
I would like to thank you and your organization for all your help and kindness you gave to myself and my family during this hard time in our life. Again, thank you.
My family and I had an excellent experience with Neptune Society of Tacoma. We didn't have anything paid for before hand, and had to begin arrangements from the beginning. We had the honor of arranging everything with a true professional, with compassion, understanding and consideration. Michael Lanza was true to his word, and followed every detail of the arrangements with precision and class. We were going to scatter the remains of my father, and Mr. Lanza suggested we place his remains at the Tahoma National Cemetery in Kent. He suggested that scattering the remains left no particular place for our family to gather at anytime in the future, but more importantly there wouldn't be any genealogy for our family in future generations. We did shop around, and found many cremation places were less in price, however they were also less in professionalism, class and empathy. We would highly recommend the Neptune Society to any of our friends, who might face the loss of a family member. Thank you Neptune Society, Michael Lanza and his professional staff, you truly made a difficult time very beautiful.
My mother passed in January of 2012. She and Dad (who passed 3 years prior to her) both had contracts with Neptune. Mom had no problems with Dad, and she showed me where her urn was and left instructions with me as to what to do regarding her eventual passing.
When that happened I had to fly up from Reno, NV. Upon arrival at Sea Tac I rented a car, went to the hospital and claimed her possessions. I notified the hospital that Neptune would be picking up her body.
I then contacted Neptune and gave them the details. A couple of days later they called me and told me to come to the Tacoma office with the urn. At that time I was offered the opportunity to view her and say goodbye. I gave them her urn and left.
Yes it's true regarding the death certificate - you have to go and hammer the people at the place that issues them to expedite the certificate. Since I was the executor and next of kin to her and Dad's estate, and lived 900 miles away, I had a limited amount of time to access all bank accounts, CD's, stock transfers, etc, none of which can be done without a death cert. YOU have to notify Neptune that they passed if they don't have their Neptune card in their personal possession, so don't blame Neptune for that. If I hadn't been there to constantly harangue the government office, it would have been a couple of weeks before the death cert was issued.
Now Mom and Dad are together in their wall at Tahoma National Cemetery. I had to leave before interment, but Neptune took care of all the details.
We were so impressed, we took some of our inheritance and bought our own reservations with them. We have our urns (our future condos I call them) in the closet and when we pass, our kin know where they are and what to do.
Point is, you have to let your family know about these details before hand so they can be ready. In other words, the deceased must be RESPONSIBLE to let you know what to do when the time comes. No one likes to talk about it, but you must have that conversation. Don't blame someone else when you or your deceased love one didn't do their job and left you hanging in the dark.
I thought I would take the time to write a review about this company, their staff and the service our family received recently. Last year when my father died, we were recommended by a hospice service to use a local company to have my father cremated, and while they were less in cost; so was the information we received as well as the service they provided. This time we decided to call the Neptune Society in Tacoma, and while the price was higher so was the professional service rendered to our family. The gentlemen we dealt with seemed interested in who my mother was, how long she was ill; and how we were holding up. He them proceeded to take us through, what I will describe as a journey of caring for my mother. There weren't any hidden costs, in other words we didn't have to pay more to have the Neptune Society pick the death certificates up from the local Health Department; nor were we charged to complete the document's to have my mother buried with my father at the National Cemetery. Instead we found the service to be one of caring, understanding professional people, who truly cared about us and our loss. At times we all try to save money, especially in this day and age.......however not when it comes to the care of someone we love. I would highly recommend the Neptune Society to anyone who has suffered a loss, this was an totally professional experience, something we didn't feel when we lost our father.
Susan R. Tacoma, WA
My Mother signed up with Neptune Society as it was her wish to be cremated. After she passed all I had to do was make one phone call to the Neptune Society and everything was handled. They made what would of been the hardest part of a death the easiest. Sarah, who I dealt with was so sweet, nice and again handled everything for us. I myself will be signing up with Neptune so my kids will only have to do what I did, make one phone call and everything is taken care of. Thank you so much Neptune Society and a very special thank you to Sarah.
Ray C Tinley Park IL
I have a pre-paid plan with Neptune. I did this because I didn't want my only child to have to make difficult decisions at a most difficult time. I also didn't want anyone to have to come up with exorbitant amounts of money suddenly. That is just not fair to anyone - especially those you love! I have made all the decisions and paid for everything ahead of time. When my time comes, it will be much easier on everyone. I feel good knowing that my loved ones surviving me will not have to worry about anything but saying goodbye and getting on with life. I did this because I love my family.
Our cremation kits came yesterday and they are indeed beautiful. Thank you again for all your help. Your professionalism and patience with us is very appreciated. We hope the folks that you work know how valuable you are to the organization.
D.D. North Carolina
It's not easy to make arrangements for a loved one but I'm so thankful for Nydia and Debbie's personal attention we received. Nydia and Debbie took care of us from beginning to end and guided us through all the decisions we needed to make. They didn't forget any of the small details that needed to be taken care of and when we asked for their advice they gave the best recommendations.
Kryss L. via Yelp
Words can't describe how grateful we are for everything you did for us. Losing a child is one of the hardest things a parent ever goes through and trying to take care of arrangements when the pain is so raw only makes things harder. Thank you for not only being there for us but also doing things that at the moment we didn't realize how important to us they would be. We are one of the few lucky that can say they had compassion and great service when trying to make difficult decisions. We feel like you genuinely cared about our family and helping us get through this difficult time. Thank you for talking to me on the phone and just listening. You have no idea how important is was to us to be able to have her ashes with us at her memorial service and how much closure it brings to have a death certificate and know that she mattered and she was here. When her ashes didn't fit in the urn we had picked, you quickly took care of the arrangements for us to be able to get a new one and having her in one place all together has been very important to us. Words can't describe how grateful we are and always will be for all you did and we hope that Neptune Society knows how lucky they are to have you. God Bless you and once again thank you.
S & J Jacksonville, FL
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