What are “Cremains” or “Cremated Remains?”

Video Transcript

Cremains, or cremated remains, are sometimes also known as ashes. It’s basically what is left after the cremation process.

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Recent Reviews

From the knowledgeable and informative representative who came to my... Read More

From the knowledgeable and informative representative who came to my house to the helpful and thoughtful Christopher Rhodes who helped me at the end, Neptune was right there to provide information and instructions on what to do in a time of need. Highly recommend their product and services.

Barbara

Pompano, FL

Neptune Society was quick to respond. I called them one... Read More

Neptune Society was quick to respond. I called them one day just to find out where they were located, and then I had to make an emergency phone call the next day saying that I needed their services because my husband passed away that day. They told me to come right up and that they would take care of me. So, I did. They explained everything to me, they were more than considerate, and it was just a wonderful experience.

We did check on a few of other companies before we made the decision to go to Neptune Society, and I didn’t like the feeling when I walked in. But with Neptune Society, as soon as my son and I walked in the door, we made the right decision. When we met with Jason, the manager at Neptune, and told him what we wanted, there was no pushing about trying to get us to add things to what we were looking for. We got the death certificate complimentary and they also included a beautiful red mahogany box. I would highly recommend them.

Judy H.

Cape Coral, FL

I don't understand how anyone could rate Neptune under a... Read More

I don’t understand how anyone could rate Neptune under a 5 star. They have been stellar in taking care of my moms prearranged service. It has been the easiest transition to handling my mom’s death. Mom bought the cremation package over 8 years ago and I still thank her every day for making it easier on us.

I am also going to purchase the service for myself to help my kids through those tough times.

There was no hidden charges or hassles. Upon my mother’s death, it was one phone call and they came and took good care of her.

Love this service and thank you, Neptune!!!

Rick E.

Sidney, MT

My mom made her plans with Neptune Society in 2006... Read More

My mom made her plans with Neptune Society in 2006 and passed away in 2019. They made the experience easy for our family and treated mom with dignity and respect and the family with compassion and kindness. I cannot say enough about the Las Vegas Del Webb Blvd. office. Everyone was so nice. Tisha is a Godsend. Thank you from the Leona Neelon family.

Kathy W.

San Francisco, CA

I am writing to give a testimonial to my experiences... Read More

I am writing to give a testimonial to my experiences with the Neptune Society of Hilliard, Ohio, which deals with cremation and other services after the passing of a loved one. My mother passed away in the wee hours of Dec. 20th, in Ashland, Ohio. Two men from the crematorium were contacted and immediately drove the 90-minute drive to retrieve her body for cremation. They were professional, careful and very thorough that her body was handled with dignity and respect.

A couple of days later I called to find out when I could retrieve her ashes but came to find out that the hospice doctor would not return phone calls to please sign the death certificate. By law, my mom could not be cremated until he signed off. It was over Christmas week, so of course, everyone was on vacation, but one employee, Danielle Davis, went out of her way to continue to try and contact the doctor, even though he was not responding in any way. Her supervisor Holly also went to bat for me, and between the two of them, they finally got the necessary signature, and mom was successfully cremated. This was a very emotional time for me, so having Danielle in my corner (eventually Holly too) through the whole ordeal was just way above and beyond usual service, in my mind, especially during the holiday break. If that weren’t enough, Danielle even hand delivered my mom’s ashes to me up in Ashland, so they would be sure to be here for her service. I was so impressed with the Neptune Society’s dedication to customer satisfaction and service, especially Danielle Davis. God Bless them all!

Amy P.

Ashland, OH

Alejandro M.Ruiz, top-notch rep-of of N.Colorado Neptune Society: Came to... Read More

Alejandro M.Ruiz, top-notch rep-of of N.Colorado Neptune Society: Came to our rescue, at our time of loss & sorrow, with an abundance of attentiveness & experience. They exceeded our expectations, in regards to our needs, at such an emotional time. My family & I would highly recommend their services, as they did for both of my grandparents, a loving stepdad, & now beloved mom. Special shout out to Alejandro, salute!

Thank you, so very much Neptune Society & representative Alejandro M.Ruiz! At, our time of sorrow, you were truly accommodating, compassionate, respectful, and most of all, relatable! Making my family & I feel very comforted! He is a top-notch representative of & for Neptune Society, keep up the fabulous work! God Bless! Dore’B.

Dore B.

Denver, CO

Joanna, Thank you so much for your kindness and assistance... Read More

Joanna, Thank you so much for your kindness and assistance with everything. In a time when business is handled thru technology, it was a nice change to be able to actually converse with a person! You’ve been so helpful and patient and I wanted to let you know I appreciate that.

Thank you so much.

Carol.

Carol C.

Tempe, AZ

Neptune Society offers such a comprehensive and efficient service for... Read More

Neptune Society offers such a comprehensive and efficient service for veterans and their spouses. And with my father having been a World War II vet, it seemed like a good and sound choice for them for their final arrangements. We met with a lady whose name is Sara from their office in Louisville, Kentucky, and she was very compassionate and thorough in all of our business dealings. Our family liked the efficiency of being able to sail right through, and for the most part, the various details that we had to go through when my mom passed. I would recommend Neptune Society highly to anyone who is eligible for such services.

Brian H.

Lexington-Fayette, KY

The Neptune Society Ronaldo Maynez was very patient with me... Read More

The Neptune Society Ronaldo Maynez was very patient with me and my family when My father passed away. He Helped us with everything. They made our time of difficulty, simply more comfortable and that meant everything to me and my wife. My Family thanks you…

John D.

Phoenix, AZ

My mother passed away recently and had planned and paid... Read More

My mother passed away recently and had planned and paid for Neptune Society a number of years ago. I don’t remember who came to her home to arrange for her wishes but he was very nice. Now that she is gone, I was in contact with John here at Neptune. He has given me many very kind and supportive phone calls to explain exactly what will take place during the fulfillment of her final wishes. He has been wonderful, supportive, kind, caring and just the kind of person you want to deal with when you’re feeling vulnerable. I am very pleased with his services and cannot think of a way Neptune could improve. John kept me apprised every step of the way and sent her death certificate with many copies so I don’t have to make any. I highly recommend John and Neptune Society and am grateful to have found such a kind person here.

Meredith S

Bellevue, WA

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