The people I talked to were so helpful, they guided me thru everything. They were uplifting, respectful, and down-to-earth. Mr. William Webb was patient with me. I filled out the death cert wrong, found my error in double-checking and there was no problem changing. He didn’t make me feel stupid either. Every accommodation was made that I can think of. I highly recommended Neptune society. Extra thanks to you Bill Webb
COVID-19 Cremation Assistance
To all families whom we served since January 21, 2020,
First and foremost, we extend our deepest sympathies for your recent loss and thank you again for the honor of serving your family.
Second, we want to let you know about a new benefit that is now available from the United States Federal Emergency Management Agency (FEMA.) For eligible families whose loved one passed away due to COVID-19, FEMA now offers a reimbursement for cremation/funeral expenses up to $9000. It’s our understanding that these funds may also be applied to future merchandise purchases (e.g., jewelry or keepsakes) or other memorialization options in honor of your loved one. Learn more and find out if you qualify for reimbursement here. You can also find more information on the FEMA website, including FAQ.
If you are eligible for this benefit and would like to apply, you will need documents such as an official copy of the death certificate and a copy of the receipt for the arrangement with us. If we can provide you with a copy of either document, please contact your local office to schedule an appointment so we can be ready to serve you. Due to data privacy concerns, we cannot send a receipt or a death certificate through email or the postal system. Instead, you will need an appointment at your local office to come pick up the document(s) that you need.
If you have any questions about FEMA, please call them at 844-684-6333. We hope this information is helpful to you, and please know that we are here for you.