If A Loved One Has Passed Away

Please accept our deepest sympathies for your loss.

If you don’t have a prearranged plan in place when a loved one passes away, the myriad of details that need attention can be overwhelming. Our experienced and caring professionals are available to help you through this difficult grieving period and answer any questions you have about what to do.

First: Notify us that a death has occurred.

Speak with a Funeral Director or a designated Family Services Representative to learn how to carry out your loved one’s wishes for cremation.

Report a Loved One’s Passing

Call the Location Nearest You if a Loved One has Passed Away

Second: Gather information.

Neptune Society, doctors, state agencies, and other officials will need the following information in order to proceed:

Date of birth and birthplace
Social Security number
Father’s name and state of birth
Mother’s maiden name and state of birth
Form DD-214 (if deceased was a veteran)
A copy of the driver’s license

While we work on your behalf, we invite you to learn more about us and our services.

Thank you for allowing Neptune Society to assist you.

If a death has not occurred and you would like to plan for a future need, please contact us by filling out the form on this page.

Recent Reviews

My mother recently entered hospice and I did not have... Read More

My mother recently entered hospice and I did not have a plan in place for cremation services. My wife shared that Neptune Society helped when her father passed, so I reached out to them. I had a brief discussion with them and planned to come back another time. Very soon after the visit, my mother passed and I needed to act quickly. The moment I called back to Neptune Society and began to work with Jason Costin, I was given amazingly quick, perfect and professional service.
Jason was so professional and prompt, it seemed like we had a relationship and plan already in place. He was incredibly patient and kind–especially at a moment of great loss. He made the entire process so simple and seamless. There were no hidden charges, complicated issues, or added work and responsibility on my part. Jason took care of everything and made it so much less taxing and burdensome. I was able to give my full attention to my family, which was crucial.
I wholeheartedly recommend the caring and kind professionals at Neptune Society. They are truly a trusted and caring partner during the most difficult times.

Patrick H

Indianapolis, IN

My husband and I contracted with you a few years... Read More

My husband and I contracted with you a few years ago to handle our cremation, etc.
On April 24, 2017, my husband’s brother, who was living with us, passed away unexpectedly in our home. I called Neptune and provided them with our situation and advised them that we had no arrangements for his brother. Asked Neptune if they could be here immediately and they were here within 1.5 hours, calling us with the anticipated ETA. I have to admit I was somewhat snippy with the sales contact and he continued to be very helpful and kind. They handled speaking to someone re: official doctor sign off, death certificate, etc. No paperwork/money transactions were discussed or requested during this very sad time for all of us. Two very nice gentlemen arrived to remove Lance’s body. All handled professional, low key, gentle and polite. Keith Johnson, the sales representative, called later to arrange an appointment for paperwork/details on the following day. It was simply the nicest, easiest, caring, kind of last minute arrangement we could ask for. Neptune made the entire family at ease during such a difficult/sad time. I constantly recommend Neptune Society and will continue to do so. Can’t thank them enough!

Jo G

Salt Lake City, UT

During a very sad time in our lives, Neptune Society... Read More

During a very sad time in our lives, Neptune Society was there every step of the way. We made one phone call. The Gentlemen that arrived, we dressed professionally in suits and ties and were so respectful and kind. Jim Rea also set up the service at The Great Lakes National Cemetery for my father. My Mother, Husband and I also have the same plans with Neptune Society. A wonderful company, doing whatever they can to make it easier for the living and give respect to those who pass. Thank you from the bottom of my heart, I know my children will be grateful when our time comes that everything is taken care of.

Sandra Jonson

Detroit / Southfield, MI

When my mother passed away suddenly in Florida, and myself... Read More

When my mother passed away suddenly in Florida, and myself being located in Chicago, dealing with this situation is already incredibly tragic and difficult. The Neptune Society was incredibly caring, and HELPFUL! I really cannot emphasize how manageable they made a difficult situation, and how they handled everything from beginning to end. I literally don’t know how I would have dealt with everything without their services, without William Spark and his incredible staff.

Thank you, everyone, for your assistance during this difficult time. I would highly recommend The Neptune Society pre-planning to anyone, and I’ve been recommending this valuable service to friends, particularly those who have family that live great distances away that they care for.

Susan R.

Fort Myers, FL

My parents got a cremation contract with you over 20 years... Read More

My parents got a cremation contract with you over 20 years ago. Then my mother, Anne Rader, died in April and I waited with some trepidation for the bills to arrive from your company because of what I’d read online and in articles about cremation contracts. These articles said that even though a contract was paid for there were charges not included that would have to be paid for by the family. I was surprised and delighted to find that this didn’t happen with your company and I posted the information on YELP.

I also want to tell you that your Louisville manager and the woman who picked up my mother from the nursing home were very kind and efficient. Mr. Trey Hayes was always quick to answer my emails and was as sensitive as anyone can be. Everything was done in a timely manner through email and overnight mailings as we are a family scattered over several states. This state requires all family members to sign off before cremation. Something we didn’t even know.

I will be happy to recommend your company to anyone looking for cremation contracts. Thank you for everything your company did for us at this difficult time.

Daria K

Warsaw, KY

I was very impressed with the entire staff at Neptune... Read More

I was very impressed with the entire staff at Neptune Society! Chris came to my home to discuss the entire process and he could not have been more professional and polite. He listened attentively to my care giving role for the past 22 yrs and how losing my father at 92 was difficult but also a blessing. Both Jessica and Sheila were wonderful. They phoned me and emailed me to keep me abreast of the entire process. The urn was delivered to the cemetery right on schedule for the ceremony. The cost was reasonable and I appreciated the fact that the staff did not push me to purchase other items offered. Overall, I will definitely recommend Neptune Society to my friends and any acquaintances. Thank you so very much!! God Bless! Carolyn

Carolyn

Jacksonville, FL

These people were so professional and caring. They made a... Read More

These people were so professional and caring. They made a very difficult time trouble free. They guided me through the process step by step and handled everything. There was no hidden costs, no miscommunications, no long delays. My representative, Samantha, was wonderful. Always pleasant, very thorough, made me feel like I was her priority.

Can’t thank Neptune and Samantha enough. Have already referred friends.

Thank you

Amy Stinehour

Amy St

Tampa / Palm Harbor, FL

Chelsea was very responsive and sincerely supportive with none of... Read More

Chelsea was very responsive and sincerely supportive with none of the perfunctory “So sorry for your loss. Have a great day.” I heard in disbelief repeatedly while tending to my father’s affairs. I had to manage most details long distance and she made it very easy to take care of paperwork, etc. I would highly recommend The Neptune Society for making a difficult time as simple as possible.

Suzi Poore

Ocala, FL

From the moment I signed up for cremation for my... Read More

From the moment I signed up for cremation for my husband and myself until today when I went to pick up his remains from the office every person I dealt with was so wonderful. They were all caring and really made me feel better about what I am going through. They were there right away when we called that my husband had passed away and were so gently with him I could not have asked for more. Everything was handled for me so all I had to do was sign papers and pick him up. They notified those who needed to be notified which took a lot off my plate. I would recommend them highly and have confidence that when the time comes for me to be in their hands my family will have the same respect and concern given to them that I received. Thank you.

Lynn T

Pompano Beach, FL

Mark Musselwhite, in the Atlanta office, was very helpful in... Read More

Mark Musselwhite, in the Atlanta office, was very helpful in assisting with arrangements with my Mother’s affairs. We did not find it as easy to address my father’s cremation 7 years ago, with Neptune, and were very relieved and grateful to have an significantly improved situation this time. There is still some need to improve the phone support for this location, but once we got to Mark, all was handled professionally and effectively. Thank you.

Joane Filler-Varty

Get Immediate Help

Please accept our deepest sympathies for your loss.

First: Notify us that a death has occurred.

Second: Gather information.

Get Immediate Help

Recent Reviews

How can we help?

If you would like to preplan a cremation, plan a cremation for a loved one who has recently passed away, or contact our customer service team, please select one of the options below. We are ready to answer any question you may have.

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