SCI Honored With

J.D. Power President’s Award

Service Corporation International (SCI), which includes affiliated company Neptune Society, received the J.D. Power President’s Award in 2016.

SCI is North America’s largest single provider of funeral, cremation, and cemetery services. It is one of only 12 companies to ever be bestowed this prestigious customer service award.

SCI has partnered with J.D. Power over the last ten years to administer a robust questionnaire, surveying over one hundred thousand families each year. The survey elicits insightful feedback on how SCI has impacted its customers’ lives. SCI has consistently scored very high.

SCI is dedicated to compassionately supporting families at difficult times, celebrating the significance of lives that have been lived, and preserving memories that transcend generations, with dignity and honor.

Learn More | Read the Press Release

Recent Reviews

At a time of loss when I was so devastated,... Read More

At a time of loss when I was so devastated, Lori Gregory was assuring and comforting. She took the time to explain details and made sure I knew what needed to be done. I’m so thankful that we chose to prepay our plans with Neptune.

Janice S.

Big Sandy, TN

Mom made a good decision in purchasing this plan. It... Read More

Mom made a good decision in purchasing this plan. It made a difficult time a little easier.

Laura E.

Tampa/Palm Harbor, FL

Having been caught off guard with the passing of my... Read More

Having been caught off guard with the passing of my husband, I was not prepared for all the matters in dealing with the passing of a loved one. I immediately networked through friends regarding cremation and knowledge of reputable companies. After talking with Elijah in Charlotte I felt I had a friend who would walk this journey with and for me. He was well-versed in the necessary tasks needed personally and professionally. He helped itemize all the steps needed to move forward. I can’t thank him enough for being there for me and my grown children. Comforting. Less stress. Expedient. Caring.

Elaine R.

Charlotte, NC

I am so glad I started this process 3 years... Read More

I am so glad I started this process 3 years ago. Made things go smooth. The staff is great. I love the purple bag and tissue paper. I will be using pre-need again soon. Thank you for your efficient system.

Patricia B.

Las Vegas, NV

When a death is imminent, your next step is always... Read More

When a death is imminent, your next step is always hesitant… what to do where to go? I am and will always be so grateful for the team at this location. Tisha, Ed and the “crew” did everything possible to make this transition smooth! All I had to do was sign papers and they took care of everything else. The compassion, care, and understanding that was extended can’t be measured. Although this is a business, no pressure to engage in anything else or purchase anything. If you find yourself in this situation with “where do I go”? take a moment to call the Del Webb office and I’ll bet you will be extremely grateful for the ease during a time of confusion and pain. Thank you again!

Charity M.

Las Vegas, NV

Since this was a pre-paid cremation it went very smoothly... Read More

Since this was a pre-paid cremation it went very smoothly and I appreciate the help that I received. The death certificates that I ordered were received in a timely manner. I certainly would recommend the Neptune Society to anyone who is planning for the future.

Thomas G.

Tampa, FL

I would highly recommend The Neptune Society if you are... Read More

I would highly recommend The Neptune Society if you are interested in having yourself, a friend or a loved one cremated. From the first step of setting up a cremation to actually being cremated, It’s hard enough to prepare for death and I feel like this company goes beyond any other company we consulted to provide you with compassion, dignity, understanding, respect, privacy, service, and knowledge. When my mother passed away it was the most devastating experience of my life. However, our consultant, Ally Stiles of Austin, Tx was so helpful and empathetic with everything. She kept us updated from where and when my mother would be cremated to death certificates to mom being ready to come home. I just can’t say enough good things about how simple and easy she made this for our family. And she has continued to provide us with grieving support. This is a company that I will use again!

Sandy C.

Austin, TX

My mother became a member after having a presentation in... Read More

My mother became a member after having a presentation in her home. She was very proud of her decision and made her wishes known to all. She passed approximately 2 weeks ago, and I was amazed at the level of service extended by Neptune. At the time of her passing, we simply dialed a phone number and gave her membership number. They came and picked her up and we then met with the funeral director Anna. She reviewed what was included in MILs package and advised us they would take care of details. It was a snap- they literally handled everything. We picked up the cremains yesterday and my MIL wishes will be honored by utilizing the biodegradable urn that was inclusive of her “scattering” package. Neptune is a first-class service and it literally makes the handling of your loved ones passing very stress-free.

Suzann C.

Tampa, FL

My experience was great, the service was prompt and very... Read More

My experience was great, the service was prompt and very caring. Our friends had a service within 5 days. The funeral director and staff were very helpful and made things easier for my family and me. We give the Neptune Society an A+

Otura I.

Fort Myers, FL

A totally professional and compassionate experience. I have to admit... Read More

A totally professional and compassionate experience. I have to admit that I was not convinced when my parents signed up with Neptune in 2012, but I must say that their foresight made dealing with my mother’s passing much easier. One phone call and all the necessary actions were put in motion. It made a difficult time not as difficult. The staff in the Detroit office were exceptional.

Douglas T.

Sterling Heights, MI

SCI Honored With

J.D. Power President’s Award

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