SCI Honored With

J.D. Power President’s Award

Service Corporation International (SCI), which includes affiliated company Neptune Society, received the J.D. Power President’s Award in 2016.

SCI is North America’s largest single provider of funeral, cremation, and cemetery services. It is one of only 12 companies to ever be bestowed this prestigious customer service award.

SCI has partnered with J.D. Power over the last ten years to administer a robust questionnaire, surveying over one hundred thousand families each year. The survey elicits insightful feedback on how SCI has impacted its customers’ lives. SCI has consistently scored very high.

SCI is dedicated to compassionately supporting families at difficult times, celebrating the significance of lives that have been lived, and preserving memories that transcend generations, with dignity and honor.

Learn More | Read the Press Release

Receive our FREE Guide and Learn About Planning a Cremation

Click for the BBB Business Review of this Cremation Services in Plantation FL

Recent Reviews

We worked with Lomario Johnson for my husband’s cremation. He... Read More

We worked with Lomario Johnson for my husband’s cremation. He was kind without being patronizing, professional yet relaxed, and patient with our questions and concerns. He listened carefully and explained exactly what, how, and when things would happen. We are grateful to have had such a person to help us today.

Victoria M.

Tampa, FL

In my time of need, Jason Costin /Location Manager, of... Read More

In my time of need, Jason Costin /Location Manager, of the Neptune Society in Ft Myers went above and beyond to make things easy for me. Thank You, Judy H.

Joe H.

Fort Myers, FL

Alejandro was very helpful for my family to get through... Read More

Alejandro was very helpful for my family to get through the first days. He was sympathetic and understanding and accommodating. We all want to thank the Neptune Society and Alejandro for their assistance.

Scott S.

Denver, CO

Julie made everything go simply beautiful. The Baker family appreciates... Read More

Julie made everything go simply beautiful.
The Baker family appreciates the professionalism and compassion.

Diane B.

Kansas City, MO

Bracken is doing an outstanding job for our family. He... Read More

Bracken is doing an outstanding job for our family. He clearly gives information we need, does things in a timely manner and his follow-up is greatly appreciated. I have recommended the Portland Neptune to several friends. Ed D.

Ed D.

Portland, OR

The Funeral Director, Regan Hinton, helped me tremendously with the... Read More

The Funeral Director, Regan Hinton, helped me tremendously with the death of my mother and father. My parents died 6 weeks apart and both times Regan showed compassion and was very professional in helping me to get through this difficult time. I highly recommend Neptune as a cremation company. My experience was overwhelming but Regan made the process easier and I am extremely grateful for the work he does. Thank you, Regan, for doing a great job!

Patricia A.

Portland, OR

My Mother was the one that had everything set up... Read More

My Mother was the one that had everything set up with Russell at Neptune Society. All I had to do was call them and they would handle the rest. They contacted me when her remains were ready and ordered the death certificates. Even helped to fix a clerical error on the state’s side. Very pleasant and professional, and would definitely recommend their service’s to help in you in your time of loss.

Michele R.

Fort Myers, FL

I just had the most unbelievable experience with a young... Read More

I just had the most unbelievable experience with a young lady named Sena. She was a Big Help. Please call the folks if you are looking for a final option!

Richard R.

Tampa, FL

Katrina at the Neptune Society in Reno, Nevada, was heaven... Read More

Katrina at the Neptune Society in Reno, Nevada, was heaven sent. Her concern, caring, attention to detail, patience, understanding were and are remarkable. If I ever have to go through anything like this I would want her by my side.

Mary Fran S.

Reno, NV

My mother passed away in August of this year and... Read More

My mother passed away in August of this year and the Neptune Society was there for us right away. She went into Hospice care (super sudden and unexpected) on a Monday morning and my brother called them on Tuesday afternoon on his drive to the airport while coming from California to Texas. Before he got on the plane the Neptune Society had everything set for when my mom passed. She died very quickly at around 11:30 pm on that same Tuesday night and we had to wait for a hospice nurse to arrive and pronounce her time of death because there wasn’t a hospice nurse present when she died. Once that was finalized all we had to do was pull out the card with their number of the Neptune Society on it and call them. They came very quickly even though it was the dead of night. No pun intended. They were so kind to us. They spoke in hushed tones out of respect for what had happened, explaining everything they were going to do to my mother as far as wrapping her and transferring her to the gurney before they ever did anything. Then, when they had moved her and wrapped her for transportation they laid a single yellow Rose on the bed where she had been. It was like they were leaving what they took. A rose for a rose. It was beautiful. The only thing we had to do afterward was to go the next day to the Neptune Society in Austin and sign some paperwork (I’m assuming because nothing had been signed before my mom had died. Remember everything happened super quick) and bring a dress we wanted her cremated in, to them. They explained to us how long (days) it would take for the cremation to occur and why it would take that long and asked how many bags of ashed we wanted. They talked to us about urns and even told us we could buy them someplace else if we found them cheaper within our budget saying if we did buy them elsewhere we could bring them back to them and they would insert the ashes into the urns for us. They were very NON-INTRUSIVE about trying to sell us something. We really appreciated that very much. They called when the cremation was about to begin and again when it was over and then called again when the ashes were ready to be picked up. We felt very well taken care of and honestly couldn’t have asked for better treatment of not only us but also our mother. They were so awesome that us kids decided we were going to be cremated as well and go through the Neptune Society to make our plans. We want our families to be at peace when we pass and we all feel like the Neptune Society really does a great job at this. The reason my brother called the Neptune Society in the first place for my mom was that my dad had died 10 years prior and had done his cremation arrangements through the Neptune Society and they made it very easy on my mom. There was a tiny hiccup with his ashes and how they returned them to us (kind of bags his ashes were in) but it was nothing that would keep us from using them again. We highly recommend them!!

Teresa V.

Frisco, TX

SCI Honored With

J.D. Power President’s Award

Receive our FREE Guide and Learn About Planning a Cremation

Recent Reviews

How can we help?

If you would like to preplan a cremation, plan a cremation for a loved one who has recently passed away, or contact our customer service team, please select one of the options below. We are ready to answer any question you may have.

Recent Posts

Organ Donor Pros and Cons

What happens to my digital estate after I pass away?

Why Should I Preplan Cremation?

How much does it cost to have a loved one returned to the US if they pass away overseas?

Free Resources

Our Locations

Our Services

About Us

Contact us

About Neptune Society

Partners and Professional Organizations: