While my husband’s death was expected, it is never easy when it actually occurs.  Perhaps 2 years ago, I was in touch with Neptune Society in Florida where I live, and I had a basic understanding of the service being offered, did not take a contract at the time, and the actual death occurred New Jersey.  Alvin Chan was a blessing! From the moment I reached him, we were able to communicate easily, he understood everything I was trying to achieve overall, and he worked with me seamlessly to make it happen.  There were many moving parts, but on his end, he achieved everything ahead of schedule, was patient when I had delays, and especially the delay of our chosen urn being shipped up from home in Florida, but he was steadfast in supporting our wishes and everything went without a moment of anxiety.  I am proud of the work that Neptune does and so grateful for the kindness, compassion, and professionalism showed by Alvin to my family.  He happened to be a great guy, extremely warm and caring.  It was a pleasure to have him available to us, and he went out of his way to accommodate me including meeting with me in my lobby when necessary.  I couldn’t have asked for more!  Accolades to Neptune Cremation Society in Paramus and Alvin Chan.

My dad passed away this past September in Arizona, I live in Michigan and the Neptune Society in Arizona was such a great help in dealing with the passing of my dad. Thankfully my dad had all of his arrangements taken care of so all I had to do was sign a few papers, John was very helpful in sending them to me and guiding me through the process of sending them back to them. Thank you for being so kind and considerate in my time of sorrow I very much appreciate that.

To have a funeral or a cremation for a loved one is always a difficult time, however, I want to thank Kelly and Gabby for their outstanding work in helping me with all of the paperwork and logistics in getting things orderly done in the cremation process of my father. They were very understanding and compassionate, willing to go above and beyond in their assistance of ensuring everything was taken care of during the process and extremely professional. I highly recommend Neptune Society if cremation is right for your family.

The support and efficiency of the Reno office staff were sincerely appreciated during this emotional and stressful event. Their experience and guidance through the process enabled our family to understand and complete the required actions in a timely manner. They have also provided ongoing emotional support opportunities. Thank You.

Raymond Scott at the Neptune Society in Plantation made sure everything went smoothly during this difficult time.  He drove to Boca Raton Regional Hospital to get the doctors signature so I could receive my mother’ss death certificate quickly.  Thanks again

My father recently passed away and had purchased a cremation years ago. Alejandro was very kind and understanding during this difficult time. I would highly recommend the Neptune Society to anyone.

James,

Thank you. I want to tell you how much you have done to help me through this. My parents did very well in choosing you and your company.

Thank you,

Bettina V.

Caroline at the Neptune Society in Sherman Oaks was very helpful and very considerate towards arcades Edwards concerning my Husband’s remains

October 16, 2018, started like any other day; but midway through, I found out my Father David was rushed to the hospital with chest pain. Sadly, by the time my Mother arrived, he had already passed away. The sudden loss of our beloved family member left us in shock and despair. In the midst of our crisis, we contacted the Neptune Society. My Mother learned of them through the Star Center in Dania Beach Florida, where my Father was an instructor and trained thousands of maritime officers before his retirement about 4 years ago.

I was personally contacted by Chris Rhodes of The Neptune Society who immediately put me at ease. At the time there was so much sadness and confusion relating to the passing of my Father. Chris was compassionate and understanding while he explained the process. I remember crying a few times and he paused and even comforted me. He was supportive and professional and used a language that I desperately needed. He told me “Your Father is in our care.” Chris reiterated this a few times throughout the process and let me know in a loving way that my Father was being “cared for.” Initially, after his passing, my Father’s remains were at the hospital. Chris and the Neptune Society arranged for his pick up, in order to be transported to the Medical Examiner’s office. Since my Father’s wishes were to be cremated and spread at sea, Chris made the arrangements with a wonderful funeral home nearby. There was also paperwork that needed to be filled out and signed; Chris streamlined the process and made it very easy for me during this difficult time.

Although I knew my Father’s wishes were to be cremated and his ashes spread at sea; having to go through the process would have been daunting. Not only did Chris and the Neptune Society handle all the details, but they also provided a beautiful scattering urn which is specifically designed for an (at-sea burial.) During my communications with Chris, I told him my Father was a Navy Veteran. A few weeks after his memorial, my Mother opened a package from the Neptune Society. It was a beautiful American Flag in my Father’s honor. October 16, 2018, started like any other but by the end of that day, our lives had changed forever. As we struggle to put one foot in front of the other and march forward; we are forever grateful to the Neptune Society, and specifically Chris Rhodes for the time, care and attention to took during one of our darkest hours.

With the deepest of gratitude,

Cindy

Alvin Chan has a highly professional manner.  When my brother passed away in New York and I live in Texas, he made a complicated situation an easy one.  I would highly recommend Mr. Chan.