I am writing to give a testimonial to my experiences... Read More
I am writing to give a testimonial to my experiences with the Neptune Society of Hilliard, Ohio, which deals with cremation and other services after the passing of a loved one. My mother passed away in the wee hours of Dec. 20th, in Ashland, Ohio. Two men from the crematorium were contacted and immediately drove the 90-minute drive to retrieve her body for cremation. They were professional, careful and very thorough that her body was handled with dignity and respect.
A couple of days later I called to find out when I could retrieve her ashes but came to find out that the hospice doctor would not return phone calls to please sign the death certificate. By law, my mom could not be cremated until he signed off. It was over Christmas week, so of course, everyone was on vacation, but one employee, Danielle Davis, went out of her way to continue to try and contact the doctor, even though he was not responding in any way. Her supervisor Holly also went to bat for me, and between the two of them, they finally got the necessary signature, and mom was successfully cremated. This was a very emotional time for me, so having Danielle in my corner (eventually Holly too) through the whole ordeal was just way above and beyond usual service, in my mind, especially during the holiday break. If that weren’t enough, Danielle even hand delivered my mom’s ashes to me up in Ashland, so they would be sure to be here for her service. I was so impressed with the Neptune Society’s dedication to customer satisfaction and service, especially Danielle Davis. God Bless them all!