My mother passed in January of 2012. She and Dad... Read More
My mother passed in January of 2012. She and Dad (who passed 3 years prior to her) both had contracts with Neptune. Mom had no problems with Dad, and she showed me where her urn was and left instructions with me as to what to do regarding her eventual passing.
When that happened I had to fly up from Reno, NV. Upon arrival at Sea Tac I rented a car, went to the hospital and claimed her possessions. I notified the hospital that Neptune would be picking up her body.
I then contacted Neptune and gave them the details. A couple of days later they called me and told me to come to the Tacoma office with the urn. At that time I was offered the opportunity to view her and say goodbye. I gave them her urn and left.
Yes it’s true regarding the death certificate – you have to go and hammer the people at the place that issues them to expedite the certificate. Since I was the executor and next of kin to her and Dad’s estate, and lived 900 miles away, I had a limited amount of time to access all bank accounts, CD’s, stock transfers, etc, none of which can be done without a death cert. YOU have to notify Neptune that they passed if they don’t have their Neptune card in their personal possession, so don’t blame Neptune for that. If I hadn’t been there to constantly harangue the government office, it would have been a couple of weeks before the death cert was issued.
Now Mom and Dad are together in their wall at Tahoma National Cemetery. I had to leave before interment, but Neptune took care of all the details.
We were so impressed, we took some of our inheritance and bought our own reservations with them. We have our urns (our future condos I call them) in the closet and when we pass, our kin know where they are and what to do.
Point is, you have to let your family know about these details before hand so they can be ready. In other words, the deceased must be RESPONSIBLE to let you know what to do when the time comes. No one likes to talk about it, but you must have that conversation. Don’t blame someone else when you or your deceased love one didn’t do their job and left you hanging in the dark.