While my husband's death was expected, it is never easy... Read More
While my husband’s death was expected, it is never easy when it actually occurs. Perhaps 2 years ago, I was in touch with Neptune Society in Florida where I live, and I had a basic understanding of the service being offered, did not take a contract at the time, and the actual death occurred New Jersey. Alvin Chan was a blessing! From the moment I reached him, we were able to communicate easily, he understood everything I was trying to achieve overall, and he worked with me seamlessly to make it happen. There were many moving parts, but on his end, he achieved everything ahead of schedule, was patient when I had delays, and especially the delay of our chosen urn being shipped up from home in Florida, but he was steadfast in supporting our wishes and everything went without a moment of anxiety. I am proud of the work that Neptune does and so grateful for the kindness, compassion, and professionalism showed by Alvin to my family. He happened to be a great guy, extremely warm and caring. It was a pleasure to have him available to us, and he went out of his way to accommodate me including meeting with me in my lobby when necessary. I couldn’t have asked for more! Accolades to Neptune Cremation Society in Paramus and Alvin Chan.