My mom made the arrangements with Neptune Society Plano herself, so I didn’t really know what to expect when she passed. However, Caroline and the staff at Neptune handled the situation in a very professional, caring manner. They filed all of the paperwork promptly (of which there was plenty) and their communication during the entire process was top-notch. Both the urn and outer storage case were beautifully crafted. Overall, I would not hesitate to recommend them, and as a matter of fact, my wife and I are going to make final arrangements with them as well.

Sena was very helpful and professional with the questions I had. Very thoughtful at a difficult time.

Very friendly, caring and knowledgeable. Tracy spent a lot of time explaining options and financing. While it isn’t easy making these decisions, she made it simple. I highly recommend this company.

Our sincere appreciation for the stellar care and service we received from Alejandro Ruiz in Colorado. He took us through our Mothers passing with kindness and professionalism. He helped to ease our anxieties. We would definitely recommend him and Neptune to anyone needing his services.
Sincere thanks.
Sharon D.

My parents had prepaid arrangements with Neptune Society. My father died in 2015 and my mother in 2016, both in the Los Angeles area. We made one call to the Neptune Society 800 number and they were there to pick up the bodies within two hours. It was extremely easy. We then completed the paperwork for cremation and purchased death certificates through the Neptune Society. I highly recommend the Neptune Society.

The Neptune Society was extremely helpful with my family member.  This office was professional, responsive and kind.  They provided the service requested with no hassles during a time of difficulty.

I was very pleased with the care and compassion we received at Neptune. Carolyn was very helpful and continued to update us on the process. I was extremely pleased with the way everything was handled and explained especially in a time when everything was so difficult.

Russell Lavender was extremely helpful with my mother’s arrangements. He reached out to the family immediately and took over from there. My mom had prepaid arrangements with Neptune Society and it was a huge relief that all of the major decisions had already been made and her wishes were being carried out. Our family would like to thank Russell for his compassion during a very emotional time.

John was the best. He went above and beyond what he had to do for us. Thanks for everything again John.

They came, they were very courteous, they knew what they were talking about, and they did a very good job.