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My husband died in the hospital and the hospital notified Neptune Society right away. Then, I had a call from them with their condolences. Also, they were available for me at any time like within the few hours. The prompt service was very good. And I like the prepaying. I was nervous about it if I prepaid and we weren’t around to dispute it if there was a problem. But I was around after my husband passed away and the service was fine. My anxiety level was down.