Sorry, What you were looking for is not here.
My mother, sister and I all three took out Neptune plans a number of years ago. Unfortunately, two of those plans have been used. The process was seamless. Both my mother & sister were in our home at the time of their deaths, under Hospice care. Hospice made all the necessary calls, including to Neptune. Neptune staff were very reverent as they made preparations. they kept us in the loop as to what was going on and the time frame. I absolutely would & have recommended Neptune Society