Since 1973, serving over 500,000 families with dignity and respect.
Since 1973, serving over 500,000 families with dignity and respect.
Questions About Cremation
Are cremation services popular?
Cremation services accounted for 47% of all death services in 2014. That percentage is expected to climb above 55% by 2025.
Do all religions approve of cremation?
Most religions practiced in the United States permit cremation; it is best to consult your religious advisor if you have any questions.
Is cremation smart and environmentally friendly?
Yes. Choosing a green cremation shows you are committed to a clean, natural environment that preserves the planet’s ever-shrinking wilderness and resources; it is a smart decision to make. With a traditional funeral and burial, the body is embalmed with chemicals. After the viewing, the body is laid in a casket of metal or lacquered-wood lined with satin and decorated with brass hinges and handles. The chemicals enter the earth and prevent natural decomposition. For those people who have dedicated their lives to reducing their negative impact on the earth, this can be a less-than-desirable ending.
Is embalming required?
No. Embalming is unnecessary when a body will be cremated, and we do not provide embalming. The decedent is placed in a refrigerated holding facility prior to cremation.
What happens if I am an Organ Donor?
We coordinate with all Tissue Banks. However, most organ donations take place at the medical facility where the death occurs, and the hospital arranges for the donation before turning over the deceased to us for cremation.
Is there a weight limit?
An individual’s weight at time of death determines if there are additional charges. Ask our Family Services Representatives for more information.
Can I use my social security benefits if I choose cremation?
Social security may award death benefits to survivors of deceased workers who were covered and fit certain guidelines. Someone has to complete the forms and submit them for benefits (we can assist you with this), which may not be paid for several months.
How does a Neptune Society cremation compare to services from traditional funeral homes?
We believe that the popularity and acceptance of cremation services will increase in the future for several reasons:
The difference in costs between an expensive, traditional burial with funeral versus affordable cremation plans.
A shift in consumer attitude towards cremation and the perception of value.
The popularity of being cremated continues to rise year after year.
Cremation is the smart decision when it comes to preplanning final arrangements
The Green Movement favors cremation over casket burial.
Questions About Funeral or Cremation Costs | Preplanned and Prepaid Cremation
What does a traditional funeral cost? And does it include everything?
The average cost of a traditional funeral is $6,862.00. General items not included are: The gravesite, grave vault, opening and closing fees, memorial marker, and other related expenses.
How does cremation cost compare with typical burial?
The total cost of a burial is about 6-8 times that of an affordable, Neptune Society cremation plan.
What is Pre-Need?
A pre-need cremation plan means final arrangements are made before death to ensure the decedent’s wishes for cremation are carried out and paid for so as not to burden the family further at his/her passing.
What is At-Need?
An at-need cremation is arranged after death, when no prepaid cremation plan is in place.
How can I be sure that my funds will be safe?
Your money is placed into a state-required trust fund, then held and invested according to state law for future need. Trust fund reports are filed with each state where we do business.
If I die overseas, what happens to me? Am I covered if I have a plan?
At Neptune Society, we urge planning for the unanticipated as well as the anticipated. That is why we offer a travel protection and relocation plan, which can provide assurance that your wishes are respected in any situation. It’s a smart investment to make.
Questions About The Cremation Process
What happens at the time of death?
Whether cremation is preplanned or you’re planning at the time of death, one call to Neptune Society is all you need. We immediately send professionally-trained personnel to the place of death to transport the deceased to a climate-controlled holding facility for proper care and storage. By calling us first, we not only safeguard the privacy and dignity of the loved one, but also protect you from additional charges associated with other providers. Additionally, we notify the family members you have identified.
Can my family view my body without embalming?
Yes, the immediate family members can view the deceased prior to cremation in our viewing room.
How will I be cremated? Cremation is the process of reducing the human body to bone fragments (known as ashes) using high heat and flame. The deceased is placed in a cremation chamber in a combustible container. All organic matter is consumed by heat and evaporation within approximately 2 hours. After the cremated remains are removed from the cremation chamber, any large bone fragments are removed and processed further to reduce their size to uniform particles (ashes).
Can my ashes be separated for family members?
Yes, as long as there are separate cremation urns or containers to put the ashes in.
What guarantee is there that my family receives my cremated ashes?
We adhere to the strictest identification guidelines in the industry to minimize any possible chance of human error. Additionally, a numbered metal disc is assigned to the deceased and accompanies the body throughout the cremation process. The disc stays with the ashes as they are placed in a temporary container, awaiting final disposition by us or by the family.
What happens to jewelry and gold teeth during cremation?
We suggest that no jewelry be cremated with the remains. Jewelry may be placed into the urn after the cremation takes place if desired. Upon written authorization, we will cremate jewelry. Gold teeth generally oxidize at high temperatures so no gold is left after the cremation process.
Questions About Veteran Cremations
I am a Veteran; can my cremated ashes be buried at Arlington National Cemetery?
All United States Veterans are entitled to burial or interment of cremated remains in any National Cemetery that has available space at no charge. Currently, the Veterans Administration operates 125 national cemeteries, of which 65 are open for new casket interments and 21 are open to accept cremated remains only. Burial options are limited to those available at a specific cemetery but may include an in-ground casket or interment of cremated remains in a columbarium, the ground, or a scatter garden. The government runs these programs and benefits may change at any time.
I served in the Navy; can my ashes be scattered at sea after my death?
Generally, cremated remains are scattered at sea on a weekly basis. These common scatterings are not open to family members. Family members may request, for an additional charge, this optional burial-at-sea service. This is a Formal Sea Service priced a la carte.
Can I use my veteran benefits if I choose cremation?
Through the Veterans Administration, veterans may also be eligible for the following benefits: $300 reimbursement towards your cremation service, free headstones or markers in granite, marble, or bronze, and presidential memorial certificates.
Questions About Memorial Reef™
What is the Memorial Reef™? Can I be buried there and how?
The Memorial Reef™ is an awe-inspiring, affordable, and smart memorialization option that is a fitting alternative to traditional cemetery burial. An enduring habitat for marine life, the Reef is also a reaffirmation of life after life.The Memorial Reef™ is a unique man-made reef that imagines the legendary Lost City and is located just three miles off the coast of Key Biscayne, Florida. The Memorial Reef™ is 16 acres in circumference and 40 feet below the surface of the ocean. The Reef houses the cremated remains of hundreds of people who wanted to forever be a part of the renewal of life.
What is the process to be buried in the Memorial Reef™?
1) Cremated remains of the deceased are carefully mixed with non-porous cement, sand, and water in a mold of your choice.
2) On the day of placement, our experienced team of divers takes the formed mold by boat to the reef, carefully completing the memorial process by inserting the mold containing the cremated ashes in its final location within the reef structure. This can be done with or without the family’s participation.
3) When the mold is hardened, a bronze plaque with the name and life dates is fixed to the outside.
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Six years ago, we pre-purchased my then 87-year-old mom's cremation... Read More
Six years ago, we pre-purchased my then 87-year-old mom’s cremation services from Neptune Society of Ft. Myers, FL. (Since she was qualifying for Medicaid, we needed to spend down her life insurance cash credit. Prepayment of funeral services was an allowable expense.) She passed away several weeks ago of COVID-19 at age 93. From my first initial call to Neptune Society, until the receipt of her ashes, everyone has been professional, helpful, and caring. Jason Costin has helped me throughout the entire process. His follow-up and follow-through have been exceptional! It’s been a difficult time for our entire family and Jason’s compassion and support has been so appreciated. I highly recommend the Fort Myers Neptune Society.
Fort Myers, FL
When we signed up it was promised that your company... Read More
When we signed up it was promised that your company would lovingly take care of our bodies anywhere in the world we traveled. At the time we were traveling a lot and this brought me comfort. Then, my husband, David was diagnosed with thyroid cancer that traveled to his lungs. The doctors gave him about 6 months to settle things. As we entered hospice care we were glad you were there with us. We had the two boxes with our urns sitting on a shelf. We started a slow down phase that allowed us to take care of most arrangements early and plan the memorial service as my husband wanted it. After 18 months, David finished his time here at home on April 29,2020. The Hospis called you and you came about an hour after he passed. The team was very professional and caring. We sat outside while they placed David on the wheeled cart to take him to your office. When they left they all spoke to us about how much they were sorry about my loss but let me know where they were taking him and assured us he would be cared for lovingly. This was nice to hear but when I came back into the bedroom where he had been a beautiful red rose was lying where David had been. This was so thoughtful and surprising. My sister said David left me the last rose because I would get a rose from on all our special occasions. Thank you for finding our tradition and for giving me silk rose that I can remember your living care at the time I started to miss David so much. I tell my friends that ask about who to talk to about their future home going that the Neptune Society crematorium is a loving and caring company and I know now I can have no worries about my family’s care when I get to join David someday.
San Antonio, TX
I thought that Neptune and their staff were incredible. It... Read More
I thought that Neptune and their staff were incredible. It took the stress off of me when my husband passed. I also have Neptune and would recommend it to anyone. Hospice called Neptune and they arrived within an hour. They filed all the paperwork and permits. Their Staff particularly Marissa and Elizabeth were particularly helpful and provided us with all the information, we needed and gave us all options. I would highly recommend it as they made a challenging time as easy as it could be. Regards- Sue W.
I was pleased with my experience with Neptune Society with... Read More
I was pleased with my experience with Neptune Society with this difficult time in my life.
Las Vegas, NV
My husband and I chose the Neptune Society many years... Read More
My husband and I chose the Neptune Society many years ago. We were prompt to make arrangements after my husband’s parents died within two weeks of one another and they had made no arrangements for anything. It was a difficult experience for us and we decided to gift ourselves and the children by settling all our arrangements ourselves.
This year my husband passed at the very early in the COVID 19 epidemic. My daughter contacted the local Neptune Society. We arrived and were greeted by lovely caring representatives. Everything was ready and explained in detail and all questions were answered. We were given the information we needed but would never have thought to ask about it.
The kindness and caring were amazing.
My daughter was so impressed that she requested a packet of information for herself and her husband. As we left the office she put her arm around her shoulder and said “thanks Mom for doing this for us”.
San Francisco, CA
Tamar was amazing. She made dealing with an awful situation... Read More
Tamar was amazing. She made dealing with an awful situation a little more bearable. She was always available to answer questions and never made me feel rushed about any of the decisions I had to make. She also took the time to let me know exactly where things were in the process and what and when to expect things to be done.
I felt like she really cared about my husband and that he was in good hands
Fortunately, my brother in law had prearrangements made to ensure... Read More
Fortunately, my brother in law had prearrangements made to ensure his wishes were met. Jason provided the needed information and explained everything I needed to know and do. He has been patient and understanding as I have had to do everything via email and phone because I am in NJ. Everyone was polite, understanding, and ensured everything was taken care of. Jason has been very responsive to all my questions and needs. thank you!
Fort Myers, FL
The Neptune Society was the shining light in a very... Read More
The Neptune Society was the shining light in a very difficult time for our family. My mom was good enough to pre-plan for the unfortunate event so when the time came, it would be one less thing for us to have to handle or navigate. That was truly her last gift to us – having the Neptune Society all lined up. From the moment we called them, they were nothing but kind, caring, compassionate, and helpful. They explained every step in the process, stayed in constant contact, and answered all of our questions. They went out of their way to accommodate our requests and guided us in our time of grief. I’d like to say a special thank you to Sarah for all she did. I highly recommend their services – it makes possible the worst moment of your life a little easier to get through. Thank you, Neptune Society! I plan on leaving the same gift to my family now. . . .
I recommend Neptune Society. Russell was so helpful and kind.... Read More
I recommend Neptune Society. Russell was so helpful and kind. I could depend on him to take good care of everything
Clearwater Beach, FL
Professional, compassionate, and supportive. They led me gently through the... Read More
Professional, compassionate, and supportive. They led me gently through the process of what would need my attention, step by step, and offered help. The good decision when we picked Neptune.
Oregan Residents: Please note that in the State of Oregon, Funeral Board Rule 830-040-0000(3) requires our trade name include the identification of our funeral activity or function. As such, in the State of Oregon Preneed Crematory Sales and Services are conducted under the trade name “Neptune Cremation Service.” Ohio Residents: Neptune Society is affiliated with Okerwall Funeral Home. Texas Residents: For additional information regarding prepaid funeral contracts, please visit the website www.prepaidfunerals.texas.gov which is maintained by the Texas Department of Banking. Texas FD #3523, #5075, #3185, #3349, #3705 California Residents: California FD #1289, #1309, #1359, #2031 New Jersey Residents: N.J. Lic. No. 5260 Daniel J. Enea, Manager. | All testimonials are written by persons unlicensed and not qualified to make funeral arrangements, embalm or conduct a funeral.
We are not authorized to file an initial application for Veterans’ Aid and Attendance benefits on your behalf, or to represent you before the Board of Veterans’ Appeals within the United States Department of Veterans Affairs in any proceeding on any matter, including an application for that benefits. It would be illegal for me to accept a fee for preparing that application on your behalf.
This event is not sponsored by, or affiliated with, the United States Department of Veterans Affairs, the California Department of Veterans Affairs, or any other congressionally chartered or recognized organization of honorably discharged members of the Armed Forces of the United States, or any of their auxiliaries. None of the insurance products promoted at this sales event are endorsed by those organizations, all of which offer free advice to veterans about how to qualify and apply for benefits.
This program is not financed by or connected in any manner with any governmental agency or veteran’s or other organization.
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