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Cremation and Preplanning

The process of preplanning a cremation can seem overwhelming, but our dedicated professionals are here to guide you through it. If you would like to contact us for more information on cremation and preplanning, please click here.

Immediate Assistance When A Loved One Has Passed Away

When a loved one passes away with no preplan, there will be a lot of decisions and information to gather. If you need immediate assistance, our experienced and trained professionals can assist you.

Neptune Society Members

If you are a Neptune Society member and you need assistance or have questions regarding your account, please click here.

Customer Service

To reach our customer service team please click here.

Recent Reviews

Neptune was amazing from setting up the plan to the... Read More

Neptune was amazing from setting up the plan to the passing of my mother and all the assistance with cremation process. Taylor is a saint handling all of our product requests and the dozens of jewelry pieces he and his team had to handle. Everyone we encountered was amazing, starting with the gentlemen who came over quickly after my mom’s passing.

Karen B.

Denver, CO

My entire meeting with Jessica was outstanding.

Jesse P.

Phoenix, AZ

Super efficient, sensitive, and low-key. My mom prearranged her cremation... Read More

Super efficient, sensitive, and low-key. My mom prearranged her cremation and Taylor from Neptune was prompt in contacting us and arranging everything we needed to have done. He went the extra mile, even bringing everything needed to our home. We are very impressed and satisfied.

Dan K.

Denver, CO

My parents bought a pre-need package with Neptune Society over... Read More

My parents bought a pre-need package with Neptune Society over 20 years ago. When my father passed in 2004, my mother raved about the service that was provided in Florida. My mother just passed in April 2021, and once again Neptune Society was there for us. The coroner notified Neptune and Elijah Walker called immediately to begin guiding us through the process. There was little for us to do – Neptune arranged everything – and we fairly quickly obtained the death certificates and her cremated ashes. Elijah was kind, respectful, patient, and on top of things.

I would highly recommend this service to take care of all those things you won’t want to when your loved one passes.

Glenn F.

Alexandria, VA

My experience with Neptune Cremation Service was absolutely wonderful. The... Read More

My experience with Neptune Cremation Service was absolutely wonderful. The staff was very considerate and polite. Sara Likens is the most compassionate person I have ever met. She made sure that I was comfortable with every choice I made for my mother. My husband and I were so impressed with them, we went ahead and made our own arrangements for the future. I highly recommend Neptune to anyone who wants their loved one taken exceptional care of.
Thank you Sara for all you do.
Karen R.

Karen R.

Virginia Beach, VA

Great value with very reasonable plan and options. Salesman, Brad... Read More

Great value with very reasonable plan and options. Salesman, Brad did an excellent job during the presentation. No worries about my family having to deal with the funeral, etc. after I am gone. Prepay for services, keep the price from increasing over the years, and locks in value.

Mike K.

New Orleans, LA

I have had the experience of being able to use... Read More

I have had the experience of being able to use the Neptune Society of Nashville/Brentwood in August 2020 for my dad and in March 2021 for my mom. I highly recommend them. The process is easy and they take the stress out of having to deal with arrangements unless you choose to have a service of some kind. I am so thankful my parents had already prepaid and had this all set up and left me with one less thing I had to do. They are very reasonably priced, and if you set it up in advance, they used to set up a payment plan, they did for my dad, so I am guessing they still do. It is the way to do things!

Anitra L.

Nashville, TN

When someone in your family passes away it is the... Read More

When someone in your family passes away it is the worst feeling in life, especially when it is your father. I am so very sad and upset about the loss of my father and when I called the 1-800 number on the Neptune Card, that I have had in my wallet for such a long time, I was instructed I would receive a call from the local funeral director. That wonderful person was Danielle Davis in Ft Myers, FL office. She kept me updated on everything she was gonna do to help me with this process and went above and beyond. I just want to thank her for myself and my family and couldn’t have done this without her. She did it in such a caring and compassionate way. Thank you, Crissie M.

Crissie M.

Fort Myers, FL

The staff at Neptune was so compassionate while helping with... Read More

The staff at Neptune was so compassionate while helping with my mother’s final wishes. She was in Florida and the rest of our family was in New York state. They were very helpful and delivered mom’s ashes quickly.

Cara J.

Orlando, FL

Planning my pre-need arrangements was an easy experience. All of... Read More

Planning my pre-need arrangements was an easy experience. All of my concerns were addressed and my adviser was very knowledgeable in regard to my specific desired plans. Knowing that my family will not need to arrange or pay for my final expenses has provided a high level of comfort for me.

Richard K.

Kansas City, MO