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Cremation and Preplanning

The process of preplanning a cremation can seem overwhelming, but our dedicated professionals are here to guide you through it. If you would like to contact us for more information on cremation and preplanning, please click here.

Immediate Assistance When A Loved One Has Passed Away

When a loved one passes away with no preplan, there will be a lot of decisions and information to gather. If you need immediate assistance, our experienced and trained professionals can assist you.

Neptune Society Members

If you are a Neptune Society member and you need assistance or have questions regarding your account, please click here.

Customer Service

To reach our customer service team please click here.

Recent Reviews

Everything was clear and Sheri was very helpful when making... Read More

Everything was clear and Sheri was very helpful when making my decision.

Kimberly S.

Salt Lake City, UT

Michelle Paxton Wilson was wonderful. If it wasn't for her,... Read More

Michelle Paxton Wilson was wonderful. If it wasn’t for her, I don’t think we would have done it. Now I am so glad we did for peace of mind. Michelle took the time to explain everything to us. Because she is such a warm and caring person, it made the experience enjoyable. One less thing for our families to worry about when we are gone.

Huguette H.

Cape Coral, FL

When my husband passed away I wasn't prepared and the... Read More

When my husband passed away I wasn’t prepared and the Neptune Society was very helpful in making arrangements. Sarah was kind and empathetic and very professional. Everything went beautifully.

Margaret A.

Hometown, IL

Empathic, professional, and prompt attention. Much easier and quicker than... Read More

Empathic, professional, and prompt attention. Much easier and quicker than I thought the experience would be.

Maribeth M.

Reno, NV

Wonderful service during such a sad time. Bill Rafferty really... Read More

Wonderful service during such a sad time. Bill Rafferty really helped my family through the cremation process. I really appreciate everything!

Rachel M.

Philadelphia, PA

My experience with Mercedes and the Neptune Society was wonderful!... Read More

My experience with Mercedes and the Neptune Society was wonderful! They made this difficult situation totally seamless and took a huge burden off my shoulders. I can’t tell them enough how much I appreciate all they do and have done for me.

Janet H.

Reno, NV

We have been very appreciative to our contact, Christina Stanley... Read More

We have been very appreciative to our contact, Christina Stanley at the Neptune Society. Our father had made his arrangements, prior to his death, and it was all handled so efficiently and professionally, that when his wife unexpectedly passed away, 4 months later, we contacted them again. Christina was compassionate and expedient in all our interactions. at a very difficult time. We are forever grateful she was there to guide us through the process and understood the complications of being out of state.

Colleen B.

Detroit, MI

I want to thank the services of the Neptune Society.... Read More

I want to thank the services of the Neptune Society. My mother signed up about 3 years ago. Unfortunately, we had to use Neptune in July. I can’t state enough how simple the process was. All the Assisted Living had to do was make a phone call at my request. That was it. The very next day, Eric from the Salt Lake City office called me. I didn’t have to worry about a thing just as you said. Thanks. It took a lot of pressure off my shoulders as we were also getting ready to leave on a long vacation 5 days later. Everything was done before then. The Metcalf Mortuary, they were wonderful. Neptune Society is awesome and provides as much needed service, thanks.

Scott D.

Salt Lake City, UT

The people I talked to were so helpful, they guided... Read More

The people I talked to were so helpful, they guided me thru everything. They were uplifting, respectful, and down-to-earth. Mr. William Webb was patient with me. I filled out the death cert wrong, found my error in double-checking and there was no problem changing. He didn’t make me feel stupid either. Every accommodation was made that I can think of. I highly recommended Neptune society. Extra thanks to you Bill Webb

Patti B.

Tallahassee, FL

When my husband's mother passed away recently, she had not... Read More

When my husband’s mother passed away recently, she had not made any plans for her death. With the help and guidance of Julie at Kansas City Neptune Society, we were able to make plans for her and feel more at peace with her passing. There were many choices and options and Julie was there to answer our questions and walk us through everything. She was very thorough and kind. It can be a very stressful situation to have to plan for someone else when it is such an important decision. We were so thankful that we decided to use Neptune and have purchased plans for ourselves so that the decision will not have to be decided by our child in the future. We highly recommend Neptune Society and please don’t delay planning for your future! Make these hard decisions for yourself so that your family doesn’t have to. 😊

Alison M.

Kansas City, MO

Recent Posts

Published: November 5, 2021

Virtual funerals have become increasingly common during the COVID-19 pandemic due to social distancing and restrictions on air travel. They are similar to traditional in-person funerals but are live-streamed on platforms such as Facebook, Skype, and Zoom. These platforms make it possible for anyone worldwide to view a funeral from their computer, smartphone, or tablet.

Published: November 5, 2021

Due to the global pandemic, people worldwide have had to cancel, reschedule and alter major life events to help prevent the spread of COVID-19. In addition to limits on social gatherings, the pandemic has increased travel restrictions for air and bus travel, making it difficult for friends and family to travel for funerals. In response

Published: October 11, 2021

When the loved one of a friend or family member passes away, it can be tough finding the right gift to let the surviving person and their family know that you’re thinking about them during a difficult time. So whether you’re overwhelmed with the recommendations you’ve found online or have no clue where to start,

Published: August 11, 2021

When a loved one passes away, it’s common for their remains to be cremated and shipped to the surviving members of the family or friends. In some cases, these remains are not shipped with an urn. When this occurs, many people opt to purchase an urn separate from where their loved one was cremated. But

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