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Cremation and Preplanning

The process of preplanning a cremation can seem overwhelming, but our dedicated professionals are here to guide you through it. If you would like to contact us for more information on cremation and preplanning, please click here.

Immediate Assistance When A Loved One Has Passed Away

When a loved one passes away with no preplan, there will be a lot of decisions and information to gather. If you need immediate assistance, our experienced and trained professionals can assist you.

Neptune Society Members

If you are a Neptune Society member and you need assistance or have questions regarding your account, please click here.

Customer Service

To reach our customer service team please click here.

Recent Reviews

I would like to take this opportunity to commend the... Read More

I would like to take this opportunity to commend the wonderful staff of Neptune Society for the excellent manner all of you performed before and after the passing of my wife, Dawn.

Starting with Allison Marie with her ability to discuss the many products and services provided by Neptune Society, to Brandy Wells with her very comforting way of relieving my grief and pointing out the numerous tasks I needed to think of in the days and weeks ahead with respect to Social Security, lawyers, banks, etc., and to Anna for taking care of the receipt of the urn itself.

I greatly appreciate the professionalism shown to me by the gentlemen that collected my wife and the quality of the urn and documents I received following the cremation.

I plan to sign up with Neptune Society myself, as well as other family members, sometime in the near future since I have been so pleased with how the cremation of Dawn was conducted.

Sincerely,

John H.

Tampa, FL

Anna, I just wanted to thank you for the really... Read More

Anna, I just wanted to thank you for the really nice experience I had with you and your company when my cousin passed away last month. I live in PA and had to rely on recommendations for your service. In addition, I paid for my cousin’s cremation a couple of years in advance hoping that there would be no problems when my cousin passed. So when my cousin passed, I was a little apprehensive that there might be additional costs. There were none. The whole process went as told and I could not have been happier. It was such a relief! Thank you again for your services, You were a joy to work with.

Deborah V.

Tampa, FL

Dear Lisa, On behalf of our family, I would like... Read More

Dear Lisa,

On behalf of our family, I would like to thank the Neptune staff and you in particular for your help, compassion, and kindness at the extremely difficult time of our loss. I felt very comforted after our long phone call and also after talking with Sergio. Once again many thanks to all of you for everything.

All the best,

Rebecca B. and family

Rebecca B.

Irving, TX

Dear Carolyn, My experience with the Plano Neptune staff has... Read More

Dear Carolyn,
My experience with the Plano Neptune staff has been wonderful.
Even though I was making arrangements for my wife of 39 years: Chris.
I read all the support emails afterwards and they were very helpful.
I have been, and will continue to recommend you.
Thank you for all your help and support.
Ron O.

Ron O.

Dallas, TX

We were quite a distance from my father and his... Read More

We were quite a distance from my father and his wife. We live in Wisconsin, they in Florida. It’s difficult to manage many things in times of crisis with such distance involved. Neptune was the answer. They handled everything with professionalism, respect, and sincerity. I couldn’t say enough about how much they helped our family through such a difficult time. Marianna is our contact at Neptune. She was heaven sent. She kept all the wheels moving in the right direction. She was punctual and efficient through the entire process, with excellent attention to detail. She made our difficult time so much easier. Thank you Neptune Society of Fort Myers, and especially Marianna.

Tom H.

Wisconsin

Let's be real for a minute, people. You can plan... Read More

Let’s be real for a minute, people.

You can plan and organize or choose not to,

but death is a train and it’s been on the tracks since birth.

When it comes, those left behind are in for a rough time.

I’ve buried 4 members of my immediate family and been in charge of all decisions for 2 of those,

so I know.

Neptune was like a warm blanket after a cold night in the field.

They handle things, call people and agencies that need to be called, get paperwork done,

respond quickly to inquiries, explain and organize options …

they get the job done.

I had other things to deal with of course,

but Neptune’s involvement was reassuring and dependable.

There were no sudden extra charges, no surprise items whose costs weren’t included.

Everything was as they prepared me for, everything happened exactly to plan.

They cared for my mother last month.

They’ll be caring for my wife someday, and me as well.

Their service was that solid.

I could have tried to pay less

but it wouldn’t have been worth it.

I know that for a fact now.

Get this done, people.

Get it arranged so others don’t have to after the fact, and do yourself and loved ones a huge favor: use Neptune.

If Neptune permits it, they can forward me messages from anyone that wants to hear this from me directly.

I’ll respond to anyone that wants to verify my statements.

Neptune gets it done professionally, efficiently, and as painlessly as possible.

-Kaleb A.

Kaleb A.

Austin, TX

Completely caring respectful to everyone. There to assist even after... Read More

Completely caring respectful to everyone. There to assist even after the passing of the loved ones.

Donna K.

Wabasha, MN

Neptune Society took care of my 95 year old mother... Read More

Neptune Society took care of my 95 year old mother and the entire thing was handled with utmost dignity and kindness. Five stars for a great company!!! Donny Bobo was my director and I can’t say enough good about him.

Janet B.

Bonney Lake, WA

Carolyn, I just wanted to take the time to thank... Read More

Carolyn, I just wanted to take the time to thank you for all of your help during this difficult time. Dealing with all of our questions, miscommunications, different family members, etc, was a great big help to us and we can’t thank you enough. Thank you for taking care of my father and easing our anxiety. Our appreciation is great and we’ll never forget it.

The Burt Family

Plano, TX

Ana Hernandez and the staff at the San Pedro, CA... Read More

Ana Hernandez and the staff at the San Pedro, CA location handled my wife’s arrangements with the utmost professionalism and accommodation. Thank you again to everyone for your patience, help, and understanding. They returned my many phones calls promptly as I live in Las Vegas and my wife who was in long-term care passed away in California. They were nice enough to have my grandson pick up some of her ashes and bring them to his mother (my stepdaughter) and mail the rest to me in an urn which I have received as I have trouble driving a long distance. Excellent customer service. Both of my parents were handled by The Neptune Society. I had prepaid my wife’s arrangements. I have made prearrangements for myself. Of course, I highly recommend The Neptune Society. Thank you again.

Michael S.

Las Vegas, NV

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