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Cremation and Preplanning

The process of preplanning a cremation can seem overwhelming, but our dedicated professionals are here to guide you through it. If you would like to contact us for more information on cremation and preplanning, please click here.

Immediate Assistance When A Loved One Has Passed Away

When a loved one passes away with no preplan, there will be a lot of decisions and information to gather. If you need immediate assistance, our experienced and trained professionals can assist you.

Neptune Society Members

If you are a Neptune Society member and you need assistance or have questions regarding your account, please click here.

Customer Service

To reach our customer service team please click here.

Recent Reviews

We have been very appreciative to our contact, Christina Stanley... Read More

We have been very appreciative to our contact, Christina Stanley at the Neptune Society. Our father had made his arrangements, prior to his death, and it was all handled so efficiently and professionally, that when his wife unexpectedly passed away, 4 months later, we contacted them again. Christina was compassionate and expedient in all our interactions. at a very difficult time. We are forever grateful she was there to guide us through the process and understood the complications of being out of state.

Colleen B.

Detroit, MI

I want to thank the services of the Neptune Society.... Read More

I want to thank the services of the Neptune Society. My mother signed up about 3 years ago. Unfortunately, we had to use Neptune in July. I can’t state enough how simple the process was. All the Assisted Living had to do was make a phone call at my request. That was it. The very next day, Eric from the Salt Lake City office called me. I didn’t have to worry about a thing just as you said. Thanks. It took a lot of pressure off my shoulders as we were also getting ready to leave on a long vacation 5 days later. Everything was done before then. The Metcalf Mortuary, they were wonderful. Neptune Society is awesome and provides as much needed service, thanks.

Scott D.

Salt Lake City, UT

The people I talked to were so helpful, they guided... Read More

The people I talked to were so helpful, they guided me thru everything. They were uplifting, respectful, and down-to-earth. Mr. William Webb was patient with me. I filled out the death cert wrong, found my error in double-checking and there was no problem changing. He didn’t make me feel stupid either. Every accommodation was made that I can think of. I highly recommended Neptune society. Extra thanks to you Bill Webb

Patti B.

Tallahassee, FL

When my husband's mother passed away recently, she had not... Read More

When my husband’s mother passed away recently, she had not made any plans for her death. With the help and guidance of Julie at Kansas City Neptune Society, we were able to make plans for her and feel more at peace with her passing. There were many choices and options and Julie was there to answer our questions and walk us through everything. She was very thorough and kind. It can be a very stressful situation to have to plan for someone else when it is such an important decision. We were so thankful that we decided to use Neptune and have purchased plans for ourselves so that the decision will not have to be decided by our child in the future. We highly recommend Neptune Society and please don’t delay planning for your future! Make these hard decisions for yourself so that your family doesn’t have to. 😊

Alison M.

Kansas City, MO

The Neptune Society team in Arizona was the perfect group... Read More

The Neptune Society team in Arizona was the perfect group to help us through our loss. Losing our mom was incredibly devastating. There were so many unknowns for us as this was our first significant loss as a family. Susan and Ramon at Neptune in Tempe Arizona were incredible. They stepped in to answer questions, to guide us, and to help us with each next step. As a result, our family was able to honor our mom and grieve our loss. They made us feel like we were the only family they were working with. We will definitely work with Neptune Society in the future.

Laurie E.

Phoenix, AZ

We were more than pleased with Staci. She was... Read More

We were more than pleased with Staci. She was phenomenal and went above and beyond for our family. In our deepest moment of grief, she provided care, organization, insight, and professionalism.

Judy M.

Des Moines, IA

No problems at all, everything was as expected. Thank you,... Read More

No problems at all, everything was as expected. Thank you, Neptune Society.

Mark H.

Crosby, TX

Neptune was amazing from setting up the plan to the... Read More

Neptune was amazing from setting up the plan to the passing of my mother and all the assistance with cremation process. Taylor is a saint handling all of our product requests and the dozens of jewelry pieces he and his team had to handle. Everyone we encountered was amazing, starting with the gentlemen who came over quickly after my mom’s passing.

Karen B.

Denver, CO

My entire meeting with Jessica was outstanding.

Jesse P.

Phoenix, AZ

Super efficient, sensitive, and low-key. My mom prearranged her cremation... Read More

Super efficient, sensitive, and low-key. My mom prearranged her cremation and Taylor from Neptune was prompt in contacting us and arranging everything we needed to have done. He went the extra mile, even bringing everything needed to our home. We are very impressed and satisfied.

Dan K.

Denver, CO

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