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Contact us to receive information about cremation options and plans in your area. Plus, receive our free cremation guide for your reference.
Contact us to receive information about cremation options and plans in your area. Plus, receive our free cremation guide for your reference.
Absolutely amazing service from the first phone call to when... Read More
Absolutely amazing service from the first phone call to when I received the remains. Laura ** I can’t thank you enough for your timely emails and constantly follow thru. As my only point of contact, you helped me navigate and make decisions effectively and relived the stress of knowing what all needed to be done. My family and I can’t thank you enough. My Dad was quite a character and would have certainly approved with a “Good Job” thumbs up!
The service I got with the Neptune Society was first-rate.... Read More
The service I got with the Neptune Society was first-rate. The director was compassionate and kind and very careful and efficient. The experience was excellent- as good as it could possibly be considering the circumstances.
My mother didn't wake up on one Friday morning. The... Read More
My mother didn’t wake up on one Friday morning. The nursing home called me very early that day and I rushed to sit with her. Neptune Society had been notified. I was contacted directly by the Neptune Society to give me estimations of their arrival. When the representative arrived she very respectfully and discretely transferred my mother to the gurney. Mother was covered with a beautiful brocade cloth and moved out to an unmarked vehicle equipped to accept and lock the gurney into place. The move of my mother’s body was quick and, I emphasize, respectful.
The next week I was notified when the cremation would take place. A week later I received a call to come to accept mother’s remains and her death certificate. Neptune also contacted the cemetery and, with my input, selected the date of internment.
I was very pleased with the care and service we received. I am very glad, as are our adult children, that my husband and I have our own Neptune Society contracts!
If there were the option for 10 stars, I'd give... Read More
If there were the option for 10 stars, I’d give that as my rating. I don’t even know where to start to express how grateful I am for the amazing services we received from Bracken. He bent over backward to make sure all the necessary paperwork was processed in a very short period of time in order that we could scatter my father’s ashes in Oregon. This included him arranging to have documents hand-carried, over-nighted and in all ways, possible expedited to make sure we could have the memorial on the date and in the location we’d hoped for. And all the while he kept me constantly updated with emails and phone calls. I don’t know that I’ve ever received such care and excellent customer service ever from anyone.
I am new to the cremation world. I recently lost... Read More
I am new to the cremation world. I recently lost my husband of 18 years who specifically wanted cremation. Every single employee was thoughtful kind and focused on what my family needed. The process when prepaid is exceptionally simple and takes all of the pressure off the survivors. I am so happy my late husband and I chose Neptune Society.
Even though I lived a thousand miles from my late... Read More
Even though I lived a thousand miles from my late wife, Carolyn Roberson did an excellent job of keeping me informed on my wife’s cremation. Her ashes were quickly mailed to me undamaged. I thank you all for doing a wonderful job.
Neptune Cremation Society had been chosen several years ago, to... Read More
Neptune Cremation Society had been chosen several years ago, to handle the arrangements for my brother-in-law’s passing. He was in a nursing facility in NJ, and I live in California. When my brother-in-law died, the staff made one phone call, and within a few hours, I had a call from Alvin Chan that put my mind at ease. Being so far away was difficult, but Mr. Chan was so compassionate and professional. He answered all my questions, made appropriate suggestions when necessary, and made a difficult time easier than I could have expected.
I could not imagine more professional, efficient or compassionate help... Read More
I could not imagine more professional, efficient or compassionate help when dealing with the recent loss of a friend who’d asked me to take care of their final arrangements. Starting with only a phone number for me to call, Alvin Chan was helpful in every way, and above and beyond with every step of my friend’s journey, from his home, and now on toward his final resting place. The attendants who came to help my friend start his journey from his home were dedicated, caring, respectful and always conscious of both my friend and myself. From there, all the paperwork was made simple for me and easy to accomplish. Everything was carefully explained, all while keeping in mind the emotional impact such details contained. Thank you.
I would like to thank the people at Neptune Society... Read More
I would like to thank the people at Neptune Society of Jacksonville FL for helping to ease the burdens of some dark days. Russell Lavender helped so much. He is a good listener and a true gentleman.
This is the kind of service you rarely come by-... Read More
This is the kind of service you rarely come by- it really makes a huge impact when you are going through loss. Allyse was super- so communicative and reassuring during every step in the process. She has a calm and peace about her that just gives you a sense of comfort. We are grateful for every way that Neptune made this process easier to get through. We have seen the worth of having a plan in place for our families and more than that, having people and a place of worth that will be sincere and compassionate in the worst of times. Thank you Allyse for your true customer care throughout, your calls and communication about everything were truly appreciated. Because of you, Neptune has already been recommended to those around us!
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Oregan Residents: Please note that in the State of Oregon, Funeral Board Rule 830-040-0000(3) requires our trade name include the identification of our funeral activity or function. As such, in the State of Oregon Preneed Crematory Sales and Services are conducted under the trade name “Neptune Cremation Service.”
Ohio Residents: Neptune Society is affiliated with Okerwall Funeral Home.
Texas Residents: For additional information regarding prepaid funeral contracts, please visit the website www.prepaidfunerals.texas.gov which is maintained by the Texas Department of Banking. Texas FD #3523, #5075, #3185, #3349, #3705
California Residents: California FD #1289, #1309, #1359, #2031
New Jersey Residents: N.J. Lic. No. 5121 Alvin Chan, Manager. | All testimonials are written by persons unlicensed and not qualified to make funeral arrangements, embalm or conduct a funeral.
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