Neptune Society Reviews

Neptune Society receives many reviews from families we have serviced across the country. We would love to hear from you where we have exceeded your expectations. By leaving a review on Yelp or Google+ using the links below you can help other families find trusted cremation services in their communities.

Please use the dropdown menu below to find the Neptune Society office that served you, as well as the corresponding links to Yelp, Google+, and our customer service department.

If you are having an issue with any aspect of our services, please contact our customer service team so we can assist you.

Phoenix / Tempe, AZ

Tucson, AZ

Long Beach / San Pedro, CA

Santa Barbara, CA

Los Angeles / Sherman Oaks, CA

West Covina, CA

Denver / Arvada, CO

Hartford / Newington, CT

Fort Lauderdale / Pompano Beach, FL

Fort Myers, FL

Jacksonville, FL

Ocala / Summerfield, FL

Orlando / Altamonte Springs, FL

Tallahassee, FL

Tampa / Palm Harbor, FL

Atlanta, GA

Boise, ID

Chicago / Downers Grove, IL

Chicago / Rolling Meadows, IL

Indianapolis, IN

Louisville, KY

New Orleans / Kenner, LA

Weymouth / Boston, MA

Detroit / Southfield, MI

Grand Rapids, MI

Minneapolis / Golden Valley, MN

Kansas City, MO

St. Louis / Creve Coeur, MO

Omaha, NE

Albuquerque, NM

Las Vegas, NV

Reno, NV

Charlotte, NC

Cincinnati, OH

Cleveland / Parma, OH

Columbus / Hilliard, OH

Portland, OR

Nashville / Brentwood, TN

Austin, TX

Plano / Dallas, TX

Fort Worth, TX

Houston, TX

San Antonio, TX

Salt Lake City, UT

Seattle/Lynnwood, WA

Spokane, WA

Tacoma, WA

Corporate, Customer Service

Recent Reviews

I have had the unfortunate experience of having to use... Read More

I have had the unfortunate experience of having to use this service twice now in three years for my parents. Fortunately, Neptune and TIFFANY CURA have made the situation tolerable and easy though the grief has made me mentally unavailable. I will also buy an account for myself with Neptune as soon as I feel a little better to save my family the hardship that comes with the aftereffects of a loved one passing from this Earth. Thank you, Neptune.

Sandra T.

San Marcos, TX

I had the pleasure of working with Sherre Cook for... Read More

I had the pleasure of working with Sherre Cook for my planning needs. Sherre handled all (and there were many) of my questions and took the time to completely understand my needs before directing my service selection from Neptune Society. I have had a lot of experience with Customer Service and I have to say, especially in light of the nature of this service, she is a true professional and an overall great person to work with.

Bob D.

Woodland Hills, CA

It is such a difficult time, trying to figure out... Read More

It is such a difficult time, trying to figure out how to honor a loved one’s wishes just after they have gone. It’s been a couple of weeks now and I still feel like I’m walking into walls. But I feel confident that things through the Neptune Society have been handled competently, compassionately, and carefully. Today I received Mom’s ashes along with the documentation and death certificates. I can’t thank the staff there enough for helping me through this difficult time.

Margery C.

Round Lake Heights, IL

Cremation. Before my husband’s death, we had used the Neptune... Read More

Cremation. Before my husband’s death, we had used the Neptune Society for his father and brother’s passing. They made a difficult time easier to deal with. Any questions I had were met with an immediate response from the staff. But Kellie is the one who handled everything from start to finish. I can’t say enough good things about her: compassionate, incredibly patient and kind, helpful, professional and always available. They have an amazing organization. Thank you for making this so much easier for me.

Esther B.

Delray Beach, FL

Very pleased with the ease of purchasing the pre-need policy.... Read More

Very pleased with the ease of purchasing the pre-need policy. The travel coverage was carefully explained to me, as I am a snowbird. Your company was recommended to me by many of my friends and acquaintances. Trust and reliability were important to me.

Sylvia F.

Port St. Lucie, FL

From the initial contact until picking up my beautiful mother’s... Read More

From the initial contact until picking up my beautiful mother’s remains. The staff was very caring and professional. I really really appreciated their understanding manner. Thank you so much for helping me through the most difficult event in my life.

Lori A.

Rowley, MA

Sandi ** was the person who gave me a clear... Read More

Sandi ** was the person who gave me a clear and close look at Neptune Society and all it had to offer. She was very knowledgeable and friendly but most of all she was aware and understanding of how important this choice was. I am very grateful to her for helping me decide what I truly wanted and set in in place. My children will easily be able to do what I want. Thanks so much.

Mariann C.

Saginaw, TX

The experience from beginning to end was excellent. Mark **... Read More

The experience from beginning to end was excellent. Mark ** was very professional. There was no hard sale just info. When I called back to arrange to have him return to do the sale he was very efficient. I have received all the materials and am overall very happy with how things went. I have recommended several friends.

Joyce S.

Denver, CO

The Neptune Society Cremation agency was Wonderful in helping our... Read More

The Neptune Society Cremation agency was Wonderful in helping our family through a very difficult time. They were caring, genuine, and kind. The Director, Jannelly Martinez, ensured I was informed throughout this emotional process. She was compassionate, as was her staff. Every person at Neptune was kind, professional, efficient, and considerate.

Judy R.

Houston, TX

Russell Lavender, Palm Harbor office, was truly attentive knowledgeable and... Read More

Russell Lavender, Palm Harbor office, was truly attentive knowledgeable and very understanding during this trying time for my family.

Angela N.

Tampa, FL

How can we help?

If you would like to preplan a cremation, plan a cremation for a loved one who has recently passed away, or contact our customer service team, please select one of the options below. We are ready to answer any question you may have.

Recent Posts

Published: August 1, 2019

Palliative care and hospice care have a common purpose: to provide compassionate care and relief from pain and stress to people with serious, life-limiting illnesses. But the goals of each are different. Read on for more information regarding the differences between palliative and hospice care.

Published: June 13, 2019

When you’ve lost your life mate, it’s often an effort just to get through the day. In your grief and sadness, you may feel shock, anxiety, fatigue, depression, even anger at your partner for dying. Read on for tips on coping iwth the loss of a spouse or partner.

Published: June 6, 2019

For adults, losing a loved one is disorienting and difficult to accept. But for children, who are still experiencing so many new life lessons, it’s far more so, affecting their sense of security. It may be hard for children to understand how someone is physically present one day and gone the next, never to return.

Published: May 30, 2019

Did you know that as of April 2019, physician-assisted death has become legal in eight states and Washington, D.C.? Read on for information regarding the arguments in favor and opposition of physician-assisted death.

Partners and Professional Organizations: