Neptune Society Reviews

Neptune Society receives many reviews from families we have serviced across the country. We would love to hear from you where we have exceeded your expectations. By leaving a review on Yelp or Google+ using the links below you can help other families find trusted cremation services in their communities.

Please use the dropdown menu below to find the Neptune Society office that served you, as well as the corresponding links to Yelp, Google+, and our customer service department.

If you are having an issue with any aspect of our services, please contact our customer service team so we can assist you.

Phoenix / Tempe, AZ

Tucson, AZ

Long Beach / San Pedro, CA

Santa Barbara, CA

Los Angeles / Sherman Oaks, CA

West Covina, CA

Denver / Arvada, CO

Hartford / Newington, CT

Fort Lauderdale / Pompano Beach, FL

Fort Myers, FL

Jacksonville, FL

Ocala / Summerfield, FL

Orlando / Altamonte Springs, FL

Tallahassee, FL

Tampa / Palm Harbor, FL

Atlanta, GA

Boise, ID

Chicago / Downers Grove, IL

Chicago / Rolling Meadows, IL

Indianapolis, IN

West Des Moines, IA

Louisville, KY

New Orleans / Kenner, LA

Weymouth / Boston, MA

Detroit / Southfield, MI

Grand Rapids, MI

Minneapolis / Golden Valley, MN

Kansas City, MO

St. Louis / Creve Coeur, MO

Omaha, NE

Albuquerque, NM

Las Vegas, NV

Reno, NV

Charlotte, NC

Cincinnati, OH

Cleveland / Parma, OH

Columbus / Hilliard, OH

Portland, OR

Oklahoma City / Edmond, OK

Philadelphia / Milmont Park, PA

Nashville / Brentwood, TN

Austin, TX

Irving, TX

Plano / Dallas, TX

Fort Worth, TX

Houston, TX

League City, TX

San Antonio, TX

Salt Lake City, UT

Virginia Beach, VA

Seattle/Lynnwood, WA

Spokane, WA

Tacoma, WA

Corporate, Customer Service

Recent Reviews

Dear Lisa, On behalf of our family, I would like... Read More

Dear Lisa,

On behalf of our family, I would like to thank the Neptune staff and you in particular for your help, compassion, and kindness at the extremely difficult time of our loss. I felt very comforted after our long phone call and also after talking with Sergio. Once again many thanks to all of you for everything.

All the best,

Rebecca B. and family

Rebecca B.

Irving, TX

Dear Carolyn, My experience with the Plano Neptune staff has... Read More

Dear Carolyn,
My experience with the Plano Neptune staff has been wonderful.
Even though I was making arrangements for my wife of 39 years: Chris.
I read all the support emails afterwards and they were very helpful.
I have been, and will continue to recommend you.
Thank you for all your help and support.
Ron O.

Ron O.

Dallas, TX

We were quite a distance from my father and his... Read More

We were quite a distance from my father and his wife. We live in Wisconsin, they in Florida. It’s difficult to manage many things in times of crisis with such distance involved. Neptune was the answer. They handled everything with professionalism, respect, and sincerity. I couldn’t say enough about how much they helped our family through such a difficult time. Marianna is our contact at Neptune. She was heaven sent. She kept all the wheels moving in the right direction. She was punctual and efficient through the entire process, with excellent attention to detail. She made our difficult time so much easier. Thank you Neptune Society of Fort Myers, and especially Marianna.

Tom H.

Wisconsin

Let's be real for a minute, people. You can plan... Read More

Let’s be real for a minute, people.

You can plan and organize or choose not to,

but death is a train and it’s been on the tracks since birth.

When it comes, those left behind are in for a rough time.

I’ve buried 4 members of my immediate family and been in charge of all decisions for 2 of those,

so I know.

Neptune was like a warm blanket after a cold night in the field.

They handle things, call people and agencies that need to be called, get paperwork done,

respond quickly to inquiries, explain and organize options …

they get the job done.

I had other things to deal with of course,

but Neptune’s involvement was reassuring and dependable.

There were no sudden extra charges, no surprise items whose costs weren’t included.

Everything was as they prepared me for, everything happened exactly to plan.

They cared for my mother last month.

They’ll be caring for my wife someday, and me as well.

Their service was that solid.

I could have tried to pay less

but it wouldn’t have been worth it.

I know that for a fact now.

Get this done, people.

Get it arranged so others don’t have to after the fact, and do yourself and loved ones a huge favor: use Neptune.

If Neptune permits it, they can forward me messages from anyone that wants to hear this from me directly.

I’ll respond to anyone that wants to verify my statements.

Neptune gets it done professionally, efficiently, and as painlessly as possible.

-Kaleb A.

Kaleb A.

Austin, TX

Completely caring respectful to everyone. There to assist even after... Read More

Completely caring respectful to everyone. There to assist even after the passing of the loved ones.

Donna K.

Wabasha, MN

Neptune Society took care of my 95 year old mother... Read More

Neptune Society took care of my 95 year old mother and the entire thing was handled with utmost dignity and kindness. Five stars for a great company!!! Donny Bobo was my director and I can’t say enough good about him.

Janet B.

Bonney Lake, WA

Carolyn, I just wanted to take the time to thank... Read More

Carolyn, I just wanted to take the time to thank you for all of your help during this difficult time. Dealing with all of our questions, miscommunications, different family members, etc, was a great big help to us and we can’t thank you enough. Thank you for taking care of my father and easing our anxiety. Our appreciation is great and we’ll never forget it.

The Burt Family

The Burt Family

Plano, TX

Ana Hernandez and the staff at the San Pedro, CA... Read More

Ana Hernandez and the staff at the San Pedro, CA location handled my wife’s arrangements with the utmost professionalism and accommodation. Thank you again to everyone for your patience, help, and understanding. They returned my many phones calls promptly as I live in Las Vegas and my wife who was in long-term care passed away in California. They were nice enough to have my grandson pick up some of her ashes and bring them to his mother (my stepdaughter) and mail the rest to me in an urn which I have received as I have trouble driving a long distance. Excellent customer service. Both of my parents were handled by The Neptune Society. I had prepaid my wife’s arrangements. I have made prearrangements for myself. Of course, I highly recommend The Neptune Society. Thank you again.

Michael S.

Las Vegas, NV

I prognosticated to arrange for my death for a long... Read More

I prognosticated to arrange for my death for a long time, but meeting with Mr. John Yang
Alleviated my concerns. He not only was knowledgeable and professional in our
Meeting addressing issues I did not think of, but through his friendly outgoing
Personality made the process easy, and I am relieved to have made they arrangements.

I highly recommend!

Irmgard J.

West Covina, CA

Lisa, this is a big thank you for all your... Read More

Lisa, this is a big thank you for all your very professional and personal kindness. You have helped make my heart break a little easier. Sincerely our thanks, Frank O.’s family, Kathryn, and kids

Frank O.

Tucson, AZ

Recent Posts

Daughter holding the hand of an elderly father. Closeup of woman holding senior man hand in hospital.

Published: January 21, 2022

Your parents are getting older. You know that, and you’ve come to terms with it (or at least you’re trying). And once they can no longer take care of themselves, your relationship with them drastically changes, and you are obligated to step in to take care of their affairs. Many people experience emotional trauma and

Published: January 10, 2022

Interment of ashes refers to cremated remains being buried in the ground or placed in a columbarium. A columbarium is a building specially designed to hold ashes. Interment is ideal for people who do not wish for their ashes to be scattered or displayed in the home. There are also religious reasons for ashes to

Published: December 6, 2021

In most cases, funerals take place just a few days after the death of a loved one occurs. But is this the proper funeral etiquette? Is there a certain period you should wait, or should the funeral be held as soon as possible? What determines the length of time between the death and a funeral,

Virtual funeral etiquette

Published: November 5, 2021

Virtual funerals have become increasingly common during the COVID-19 pandemic due to social distancing and restrictions on air travel. They are similar to traditional in-person funerals but are live-streamed on platforms such as Facebook, Skype, and Zoom. These platforms make it possible for anyone worldwide to view a funeral from their computer, smartphone, or tablet.