Customer Service

At Neptune Society, the families we serve are our top priority. Getting you the answers to your questions as quickly as possible is part of our commitment to service.

Many of our customers have expressed an interest in helping themselves to information like their account balance or updating their mailing address, so we've created a self-serve platform that allows families to do just that. Please see the links below for more information.

Interested in Preplanning?

Interested in preplanning but not sure where to start? Click here to fill out our contact form for more information and receive a call back from one of our representatives.


I No Longer Want to Be Contacted

Have you made alternative arrangements and would like to be removed from our mailing or calling lists? Click here to submit your information to opt out.


A Loved One Has Passed Away

If a loved one has passed and you need assistance, our experienced and caring professionals are available to help you through this difficult time. Contact us now.


Manage My Account

Would you like to check your account balance? Do you need to update an address or beneficiary? Click the link below to login to your account and do so in minutes.


I'd Like to Submit a Testimonial

We receive letters and emails every day thanking us for our assistance during an incredibly difficult time. If you’d like to thank a special team member or office, please click here.


I Have A Different Question

Do you have a different question for our customer service team? Please use this form for your request or question. A representative will respond as quickly as possible.


Contact Customer Service


Do you have a question for our customer service team? Please use this form for your request or question. A representative will respond as quickly as possible.
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