At Neptune Society, the families we serve are our top priority. Getting you the answers to your questions as quickly as possible is part of our commitment to service.
Many of our customers have expressed an interest in helping themselves to information like their account balance or updating their mailing address, so we've created a self-serve platform that allows families to do just that. Please see the links below for more information.
Do you have a question for our customer service team? Please use this form for your request or question. A representative will respond as quickly as possible.
Our sister passed in 2019. My brother-in-law stated how appreciative... Read More
Our sister passed in 2019. My brother-in-law stated how appreciative he was that they had contacted Neptune Society and recommended them for our brother who was declining quickly from cancer. The paperwork was simple and easy to complete. Upon our brother’s passing, we contacted Neptune. The young man and woman who showed up were so respectful and kind. They gave us as much time as we wanted and as they slowly drove away, they played a song from one of his favorite groups. Our deepest appreciation to Neptune Society.
My mother left a month ago. Since then the help... Read More
My mother left a month ago. Since then the help we have received from the funeral home has been very important, as we are outside the USA. We were provided with information and support at all times. The procedures were simple and diligent thanks to Mr. John Smilie. It is not a service that one wishes to recommend, but when needed, it is always good to have the professional, human and considerate support that we received at all times.
Leslie Harris of the Neptune Society was professional and very... Read More
Leslie Harris of the Neptune Society was professional and very knowledgeable regarding the services provided. All my questions were answered. She was very thoughtful and considerate. After the presentation, I felt a sense of relief that I had made this important decision to shield my family from the burden.
An excellent experience and it relives our minds about the... Read More
An excellent experience and it relives our minds about the end.
Very timely and really do everything that needs to be... Read More
Very timely and really do everything that needs to be done. I’m very thankful we chose Neptune Society.
Fort Myers, FL
The Neptune Society is the best!!! I highly recommend this... Read More
The Neptune Society is the best!!! I highly recommend this service. Marianna has a calm and empathetic demeanor which was very comforting. She answered all questions and made sure the process went smoothly. Thank you for all your support ❤️❤️❤️
Fort Myers, FL
I saw the frustration and stress my nephews were going... Read More
I saw the frustration and stress my nephews were going through to get their mom cremated who lived out if town. They thought everything was taken care of. I want to be responsible and make an already difficult time easier for my daughters. I provided a copy of the contract to them, I have my urn and I provided them with Neptune’s contact info. The best part is that it’s transferrable to other states. Check it out.
For years my father-in-law would tell us, "When the time... Read More
For years my father-in-law would tell us, “When the time comes, each of you kids has my Neptune card, all you have to do is call them and they will take care of the rest.” That day came for my mother-in-law and 5 months later for my father-in-law. We called the number and Neptune took care of the rest, just like my father-in-law said they would. What a relief for our family not to have to deal with undertakers, cremation details, death certificates, and notifying Social Security, like we had done when both my parents passed away. I became a believer. We signed up, then my older sister signed up…then my younger sister and her husband signed up…then my brother and his wife signed up….all within a week! Yes, I should have been given a commission of a free Neptune card for myself. My older sister said, “Now we can get together and trade our Neptune cards like we used to trade baseball cards!” Peace of mind knowing that we have responsibly taken care of this important detail….and that it all paid for in advance. Now I am telling my children….”When the time comes, each of you kids has my Neptune card, all you have to do is call them and they will take care of the rest.”
Letha & John K.
South Seattle, WA
Neptune Society, without prior arrangements, was used for my mother... Read More
Neptune Society, without prior arrangements, was used for my mother and grandmother at their deaths. I was satisfied with the ease of the service and price. I was shocked that the price had doubled over the past 12 years. That made me hesitate, but I trust your service and products and felt I could find no better. I had priced cremation services when I bought a vault earlier this year at a local cemetery. Not only was the price higher, but they insisted on pricey extras that I did not want.
Las Vegas, NV
Neptune Society took all my fear and worry away. I... Read More
Neptune Society took all my fear and worry away. I was able to grieve in peace without worrying about any of the procedures that we planned previous to my husbands departure. I have encouraged many of my friends and family members to reach out to Neptune Society
Dealing with death is never easy, regardless of your relation to the deceased. If you’ve been invited to a funeral, the person that invited you looks at you as someone they want around in their time of need – whether you were friends with their loved one, or simply a friend to them.
Going to a funeral is relatively rare for most of us, and when the time comes, it is stressful enough without being concerned whether the outfit you wear is appropriate. As a rule, it’s generally best to choose more traditional, conservative attire in regards to how you dress at a funeral.
As we get older, what our bodies need to stay healthy begins to shift. Due to different nutritional needs, and the slowing of the metabolism, people begin to burn fewer calories naturally once they get older.
Neptune Society is the largest provider of affordable cremation services in the nation. Thanks to the loyal support of generations of families, we’ve now grown to 45 locations nationwide with continued expansion in the future. Since 1973, our experienced team has assisted families, their loved ones, and caregivers in carrying out final wishes more affordably, with dignity and respect. Please contact your local Neptune Society office for cremation prices, and to learn more about our cremation service.
Oregan Residents: Please note that in the State of Oregon, Funeral Board Rule 830-040-0000(3) requires our trade name include the identification of our funeral activity or function. As such, in the State of Oregon Preneed Crematory Sales and Services are conducted under the trade name “Neptune Cremation Service.” Ohio Residents: Neptune Society is affiliated with Okerwall Funeral Home. Texas Residents: For additional information regarding prepaid funeral contracts, please visit the website www.prepaidfunerals.texas.gov which is maintained by the Texas Department of Banking. Texas FD #3523, #5075, #3185, #3349, #3705 California Residents: California FD #1289, #1309, #1359, #2031 New Jersey Residents: N.J. Lic. No. 5260 Daniel J. Enea, Manager. | All testimonials are written by persons unlicensed and not qualified to make funeral arrangements, embalm or conduct a funeral.
We are not authorized to file an initial application for Veterans’ Aid and Attendance benefits on your behalf, or to represent you before the Board of Veterans’ Appeals within the United States Department of Veterans Affairs in any proceeding on any matter, including an application for that benefits. It would be illegal for me to accept a fee for preparing that application on your behalf.
This event is not sponsored by, or affiliated with, the United States Department of Veterans Affairs, the California Department of Veterans Affairs, or any other congressionally chartered or recognized organization of honorably discharged members of the Armed Forces of the United States, or any of their auxiliaries. None of the insurance products promoted at this sales event are endorsed by those organizations, all of which offer free advice to veterans about how to qualify and apply for benefits.
This program is not financed by or connected in any manner with any governmental agency or veteran’s or other organization.